Grenfell Tower Inquiry

All fire and rescue services ensure that their personnel at all levels understand the risk of fire taking hold in the external walls of high-rise buildings and know how to recognise it when it occurs.

The LFB review, and revise as appropriate, Appendix 1 to PN633 to ensure that it fully reflects the principles in GRA 3.2.

The LFB ensure that all officers of the rank of Crew Manager and above are trained in carrying out the requirements of PN633 relating to the inspection of high-rise buildings.

All fire and rescue services be equipped to receive and store electronic plans and to make them available to incident commanders and control room managers.

The London Fire Brigade review its policies on communications between the control room and the incident commander.

All officers who may be expected to act as incident commanders (i.e. all those above the rank of Crew Manager) receive training directed to the specific requirements of communication with the control room.

All control room operators of Assistant Operations Manager rank and above receive training directed to the specific requirements of communication with the incident commander.

A dedicated communication link be provided between the senior officer in the control room and the incident commander.

The LFB's policies be amended to draw a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing.

The LFB provide regular and more effective refresher training to control room operators at all levels, including supervisors.

All fire and rescue services develop policies for handling a large number of Fire Survival Guidance (FSG) calls simultaneously.

Electronic systems be developed to record FSG information in the control room and display it simultaneously at the bridgehead and in any command units.

Policies be developed for managing a transition from 'stay put' to 'get out'.

Control room staff receive training directed specifically to handling such a change of advice and conveying it effectively to callers.

Steps be taken to investigate methods by which assisting control rooms can obtain access to the information available to the host control room.

The London Ambulance Service and Metropolitan Police Service review their protocols and policies to ensure that their operators can identify FSG calls (as defined by the LFB) and pass them to the LFB as soon as possible.

The LFB develop policies and training to ensure better control of deployments and the use of resources.

The LFB develop policies and training to ensure that better information is obtained from crews returning from deployments and that the information is recorded in a form that enables it to be made available immediately to the incident commander.

The LFB develop a communication system to enable direct communication between the control room and the incident commander and improve the means of communication between the incident commander and the bridgehead.

The LFB urgently take steps to obtain equipment that enables firefighters wearing helmets and breathing apparatus to communicate with the bridgehead effectively, including when operating in high-rise buildings.

Urgent steps be taken to ensure that the command support system is fully operative on all command units and that crews are trained in its use.

Fire and rescue services develop policies for partial and total evacuation of high-rise residential buildings and training to support them.

All fire and rescue services be equipped with smoke hoods to assist in the evacuation of occupants through smoke-filled exit routes.

In all high-rise buildings floor numbers be clearly marked on each landing within the stairways and in a prominent place in all lobbies in such a way as to be visible both in normal conditions and in low lighting or smoky conditions.

The owner and manager of every residential building containing separate dwellings (whether or not they are high-rise buildings) carry out an urgent inspection of all fire doors to ensure that they comply with applicable legislative standards.

Each emergency service must communicate the declaration of a Major Incident to all other Category 1 Responders as soon as possible.

On the declaration of a Major Incident clear lines of communication must be established as soon as possible between the control rooms of the individual emergency services.

A single point of contact should be designated within each control room to facilitate such communication.

Steps be taken to investigate the compatibility of the LFB systems with those of the MPS and the LAS with a view to enabling all three emergency services' systems to read each other's messages.

The LFB, the MPS, the LAS and the London local authorities all investigate ways of improving the collection of information about survivors and making it available more rapidly to those wishing to make contact with them.