Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 309 of 16,227 decisions matching "Hyde Housing Association Limited"
Hyde Housing Association Limited (202314832)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The property is a 3-bedroom ground-floor maisonette that the resident […]
Hyde Housing Association Limited (202344221)
Maladministration
Complaint: Financial
Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The lease requires the landlord to arrange buildings insurance and […]
Hyde Housing Association Limited (202323792)
Partial Maladministration
Complaint: Financial
Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident complained about the way her garage rent was […]
Hyde Housing Association Limited (202341519)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202341519 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 06 February 2026 Background The resident reported a leak into her flat from the property […]
Hyde Housing Association Limited (202415846)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 04 February 2026 Background The resident complained about her landlord’s response to a number […]
Complaint: Responsive repairs/activity
Decision Case ID 202329068 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 January 2026 Background On 13 September 2023 the resident found a leak in […]
Hyde Housing Association Limited (202421001)
Reasonable Redress
Complaint: Old Complaints Handling categories
Decision Case ID 202421001 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The resident was unhappy with the landlord’s handling of […]
Hyde Housing Association Limited (202518333)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202518333 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 January 2026 Background The resident reported concerns with damp, mould and coldness in […]
Hyde Housing Association Limited (202518346)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202518346 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident is elderly and has carers who visit daily. […]
Hyde Housing Association Limited (202412881)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202412881 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 6 January 2026 Background The resident complained, with the help of a representative, […]
Hyde Housing Association Limited (202409621)
Maladministration
Complaint: Managing Relations
Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident complained, with the help of a representative, about […]
Hyde Housing Association Limited (202407518)
Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Hyde Housing Association Limited (202505788)
Maladministration
Complaint: Managing Relations
Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 3 adult […]
Hyde Housing Association Limited (202507416)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident lives in a 2-bedroom flat with her son, who […]
Hyde Housing Association Limited (202417706)
Maladministration
Complaint: ASB/Abuse/Nuisance
The landlord had not responded in line with its complaint policy of the Code.
Hyde Housing Association Limited (202230534)
Partial Maladministration
Complaint: Financial
Decision Case ID 202230534 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident has a variable service charge arrangement, and so […]
Hyde Housing Association Limited (202502398)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat. He began to […]
Complaint: Responsive repairs/activity
Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident reported a leak in her property in September 2023. […]
Hyde Housing Association Limited (202417115)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202417115 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background In early 2023, the resident reported a damp and mould problem affecting […]
Hyde Housing Association Limited (202504817)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident has lived in the property, a 2-bedroom flat, since […]
Complaint: Responsive repairs/activity
Decision Case ID 202333799 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background On, or around, 7 July 2023 the resident complained to the […]
Hyde Housing Association Limited (202331108)
Maladministration
Complaint: Managing Relations
Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom house. She has physical and […]
Hyde Housing Association Limited (202404575)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground floor flat with her 2 […]
Hyde Housing Association Limited (202342158)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 2-bedroom house with her 3 […]
Hyde Housing Association Limited (202439412)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439412 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident is a tenant of the landlord in a […]
Hyde Housing Association Limited (202328008)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202328008 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident has respiratory conditions, she has a form of cancer, […]
Hyde Housing Association Limited (202342593)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom flat with his wife. […]
Hyde Housing Association Limited (202341134)
Maladministration
Complaint: Managing Relations
Decision Case ID 202341134 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bed house with her 3 children. […]
Hyde Housing Association Limited (202346113)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal of a gas meter) and associated damp and mould. Leaks to her bathroom. A replacement front entrance door (fire door). …
Hyde Housing Association Limited (202337556)
Maladministration
Complaint: Managing Relations
Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lives in a 2-bedroom, second floor flat […]
Hyde Housing Association Limited (202408862)
Maladministration
Complaint: Managing Relations
Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom ground-floor flat. What the complaint […]
Hyde Housing Association Limited (202333699)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and anti-social behaviour (ASB) from the same property. We will investigate the landlord’s complaint handling.
Hyde Housing Association Limited (202404865)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB.
Hyde Housing Association Limited (202426785)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property.
Hyde Housing Association Limited (202445388)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs.
Hyde Housing Association Limited (202425028)
Reasonable Redress
Complaint: Financial
The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase in the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202420990)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202422217)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint
Hyde Housing Association Limited (202420187)
Outside Jurisdiction
Complaint: Financial
This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges.
Hyde Housing Association Limited (202347343)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint.
Hyde Housing Association Limited (202422113)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202345644)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Hyde Housing Association Limited (202343866)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.
Hyde Housing Association Limited (202429476)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to a communal front door.
Hyde Housing Association Limited (202418882)
Maladministration
Complaint: Information and data management
The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint handling. record keeping.
Hyde Housing Association Limited (202328142)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint.
Hyde Housing Association Limited (202342051)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an earlier Ombudsman determination. complaint handling.
Hyde Housing Association Limited (202430074)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about energy efficiency and cavity wall insulation. Complaint.
Hyde Housing Association Limited (202309718)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of the resident’s reports about repairs to the windows.
Hyde Housing Association Limited (202440396)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water.