Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,208 of 16,227 decisions matching "London "
London Borough of Islington (202448147)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202448147 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident has raised concerns about noise […]
London & Quadrant Housing Trust (202517130)
Maladministration
Complaint: Managing Relations
Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident suffers Emotional Processing Disorder (EPD) which affects her […]
London Borough of Hammersmith and Fulham (202316026)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident complained the […]
London & Quadrant Housing Trust (202340712)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a second floor flat and […]
London Borough of Lewisham (202527711)
Partial Maladministration
Complaint: Financial
Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The property is a flat in a […]
London Borough of Tower Hamlets (202331397)
Maladministration
Complaint: ASB/Abuse/Nuisance
: Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident told the landlord […]
London Borough of Hammersmith and Fulham (202342558)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background There were several inspections […]
London Borough of Hillingdon (202402273)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a 2-bedroom […]
London Borough of Lambeth (202319330)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident is elderly and lives in a flat. […]
London Borough of Waltham Forest (202312763)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202312763 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 February 2026 Background The leaseholder complained in 2022 that […]
London & Quadrant Housing Trust (202338664)
Maladministration
Complaint: Managing Relations
Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives with his partner and 2 children. […]
London Borough of Hammersmith and Fulham (202322934)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident complained that […]
London Borough of Lambeth (202425244)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident reported a leaking […]
London & Quadrant Housing Trust (202334349)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background At the time of his complaint, the resident lived in […]
London & Quadrant Housing Trust (202434109)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident has previously reported leaks and complained about […]
London & Quadrant Housing Trust (202508617)
Maladministration
Complaint: Managing Relations
Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a flat with a solar […]
London Borough of Camden Council (202320005)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported concerns with […]
London Borough of Lambeth (202331345)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported a communal […]
London & Quadrant Housing Trust (202516158)
Maladministration
Complaint: Managing Relations
Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in the property, a 2-bedroom maisonette […]
London Borough of Islington (202327699)
Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord did not identify the resident’s emails from November 2023 as a formal complaint. This caused a delay in its response.
London Borough of Lewisham (202441034)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441034 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 February 2026 Background The resident is the leaseholder of a […]
London Borough of Barnet (202335209)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date 17 February 2026 Background The resident lives in a house and complained to the […]
London & Quadrant Housing Trust (202346774)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202346774 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident reported a crack in her hallway ceiling. […]
London Borough of Lambeth (202520647)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202520647 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 February 2026 Background The resident lives with her 5 children. […]
London & Quadrant Housing Trust (202423763)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202423763 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident had lived in a property since 2020, […]
London Borough of Hammersmith and Fulham (202321886)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident lives in […]
London Borough of Islington (202412905)
Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord did not respond appropriately to the resident’s earlier complaint which caused further delays in reaching a resolution. It also did not address all the issues raised which was not in line with its policy.
London Borough of Lambeth (202401051)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401051 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The resident complained that an appointment was booked for […]
London & Quadrant Housing Trust (202230509)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202230509 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom ground floor flat […]
London & Quadrant Housing Trust (202407303)
Maladministration
Complaint: Managing Relations
Decision Case ID 202407303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 February 2026 Background The resident moved into the property in May […]
London & Quadrant Housing Trust (202409207)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a flat. The resident reported […]
London Borough of Croydon (202416544)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202416544 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident reported that someone was […]
London & Quadrant Housing Trust (202403156)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background Between May 2022 and November 2022, the resident reported […]
London & Quadrant Housing Trust (202431536)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident reported a leak in July 2024. […]
London Borough of Lambeth (202347067)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident, who has a disability, lives […]
London Borough of Lambeth (202344328)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a top […]
London Borough of Newham (202328922)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328922 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident reported damp and mould […]
London Borough of Barnet (202425854)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425854 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 February 2026 Background The resident told the landlord that […]
London Borough of Lambeth (202329834)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329834 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 February 2026 Background The resident is elderly and was […]
London & Quadrant Housing Trust (202217857)
Maladministration
Complaint: Managing Relations
Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The resident said that he has reported various repair […]
London Borough of Newham (202448284)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a house […]
London Borough of Tower Hamlets (202400211)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a […]
London & Quadrant Housing Trust (202328965)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 2 February 2026 Background The property is in a block of flats on the […]
Complaint: Financial
Decision Case ID 202343322 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 3 February 2026 Background The resident pays a variable service charge. In September 2023, […]
London Borough of Camden Council (202429434)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord’s stage 2 response was slightly delayed. However, we do not consider this a failure which would amount to maladministration.
London Borough of Camden Council (202513249)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives in a […]
London Borough of Croydon (202518995)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives with her 3 […]
London Borough of Ealing (202325804)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The landlord has vulnerabilities for the […]
London Borough of Lambeth (202440644)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident reported a leak coming […]
London Borough of Camden Council (202522015)
Maladministration
Complaint: Managing Relations
Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background In April 2025, the resident […]