Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
16,227 decisions
Weaver Vale Housing Trust Limited (202305105)
No Maladministration
Complaint: Estate Management
Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy Date 9 January 2026 Background The resident put up fencing, a large shed, and […]
Chesterfield Borough Council (202434129)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a 2-bedroom flat. […]
City of Westminster Council (202517680)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202517680 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 8 January 2026 Background The resident’s tenancy began in May […]
Clarion Housing Association Limited (202437769)
Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has an assured tenancy with the landlord. He […]
Gravesham Borough Council (202502734)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 January 2025 Background The resident lives in a 2-bedroom bungalow, […]
London Borough of Lambeth (202432059)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2025 Background On 30 September 2024, the resident […]
London Borough of Tower Hamlets (202435900)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435900 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy Date 8 January 2026 Background The resident was unhappy with the landlord’s response to […]
London & Quadrant Housing Trust (202425018)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background In September 2024 the resident moved into the property […]
Metropolitan Thames Valley Housing (MTV) (202405596)
Maladministration
Complaint: Financial
Decision Case ID 202405596 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 Background The resident contacted the landlord on 8 March 2023 with […]
Notting Hill Genesis (202425468)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202425468 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident lives in a second floor, one bedroom flat. A […]
Notting Hill Genesis (202514789)
Maladministration
Complaint: Managing Relations
Decision Case ID 202514789 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 08 January 2026 Background The resident reported ongoing problems with damp and mould in her […]
Peabody Trust (202324261)
Partial Maladministration
Complaint: Financial
Decision Case ID 202324261 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 Background From March 2020, the resident made repeated requests for service charge breakdowns. On […]
Peabody Trust (202439814)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has occupied the property since December 2007 with her 2 […]
Sanctuary Housing Association (202340222)
Maladministration
Complaint: Managing Relations
Decision Case ID 202340222 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident moved to her property in October 2023 and was […]
Sandwell Metropolitan Borough Council (202429952)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 8 January 2025 Background The resident complained that her kitchen repair had left her […]
Your Housing Group Limited (202337131)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202337131 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident lives in a one-bedroom flat in a retirement village. […]
Citizen Housing Group Limited (202341297)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202341297 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident, a joint tenant, was told about upcoming regeneration […]
Clarion Housing Association Limited (202447751)
Maladministration
Complaint: Managing Relations
Decision Case ID 202447751 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident has physical disabilities and is a wheelchair user. […]
LiveWest Homes Limited (202511250)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202511250 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 January 2026 Background The resident was a tenant of the landlord between September […]
London Borough of Brent (202338858)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202338858 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 07 January 2026 Background In 2019, the landlord brought its cleaning […]
North Tyneside Council (202450538)
Maladministration
Complaint: Managing Relations
Decision Case ID 202450538 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 January 2026 Background The resident moved into the property in […]
Peabody Trust (202506211)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident moved in to the property in November 2023 and she […]
Sandwell Metropolitan Borough Council (202307929)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202307929 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 January 2026 Background The resident reported damp and mould […]
Together Housing Association Limited (202442131)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442131 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 07 January 2026 Background The resident lives with his partner and 4 children, one […]
Brighton and Hove City Council (202337355)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background A leak from the flat […]
Hexagon Housing Association Limited (202423381)
Maladministration
Complaint: Managing Relations
Decision Case ID 202423381 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 06 January 2026 Background The resident reported a repair for the carport roof. The […]
Hyde Housing Association Limited (202412881)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202412881 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 6 January 2026 Background The resident complained, with the help of a representative, […]
Leeds City Council (202419949)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419949 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in a flat. The […]
London Borough of Islington (202345628)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in the property […]
Yorkshire Housing Limited (202343756)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202343756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 6 January 2026 Background The resident purchased a share of a new build, shared ownership […]
London Borough of Hackney (202435231)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435231 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 January 2026 Background The resident reported repairs to her […]
London & Quadrant Housing Trust (202231407)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202231407 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident reported a leak from the kitchen sink […]
London & Quadrant Housing Trust (202430425)
Maladministration
Complaint: Managing Relations
Decision Case ID 202430425 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 January 2026 Background In or around June 2024, the resident reported staining […]
Notting Hill Genesis (202438585)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202438585 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident lives with his wife and 2 children in a […]
Peabody Trust (202333688)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202333688 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident reported ongoing damp and mould in her property. She complained […]
Thirteen Housing Group Limited (202430416)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430416 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident appointed her daughter to be her representative for […]
Christian Action (Enfield) Housing Association Limited (202343167)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343167 Decision type Investigation Landlord Christian Action (Enfield) Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident has lived at the property, which is […]
Clarion Housing Association Limited (202403215)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202403215 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 December 2025 Background The resident is a leaseholder. She said that staff assisted the […]
Clarion Housing Association Limited (202421190)
Maladministration
Complaint: Managing Relations
Decision Case ID 202421190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident lives in a house with a garden, where […]
GreenSquareAccord Limited (202438428)
Maladministration
Complaint: Managing Relations
Decision Case ID 202438428 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December 2025 Background The resident, who has health conditions, lives in a flat which it […]
Livin Housing Limited (202435389)
No Maladministration
Complaint: Managing Relations
The landlord missed its stage 1 and 2 timescales by a short period, but the delay had no impact and does not amount to a service failure.
London Borough of Hackney (202425099)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425099 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Assured Tenancy Date 24 December 2025 Background The resident complained outstanding damp, mould, ceiling, and flooring repairs, […]
Manchester City Council (202423674)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a house. She […]
Metropolitan Thames Valley Housing (MTV) (202419575)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419575 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background In January 2024, the resident reported a broken external […]
Mid Devon District Council (202431865)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The landlord demolished the chimney stack […]
Platform Housing Group Limited (202316221)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 December 2025 Background On 16 May 2023, the landlord and the resident agreed […]
Wandle Housing Association Limited (202439761)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439761 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a ground floor flat in what […]
A2Dominion Housing Group Limited (202434687)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202434687 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 December 2025 Background The property is a flat on the ground floor of a purpose-built […]
London Borough of Ealing (202423464)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 December 2025 Background The resident lives in a flat. He […]
London Borough of Hackney (202501592)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The landlord inspected the property in September […]