Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
16,227 decisions
Midland Heart Limited (202431475)
Partial Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202431475 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident reported concerns with a leak from the property above […]
Notting Hill Genesis (202414839)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202414839 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident has lived at the property for over 20 years. […]
Octavia Housing (202417526)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202417526 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Leaseholder Date 26 January 2026 Background The resident decided to sell the property in 2020. While preparing the sale, […]
Orbit Housing Association Limited (202405060)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202405060 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in the property with her 4 children. […]
Origin Housing Limited (202522698)
Partial Maladministration
Complaint: Managing Relations
The landlord acknowledged the delay in providing its complaint responses, recognised its failings and apologised. It also offered proportionate compensation.
Platform Housing Group Limited (202418480)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202418480 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident previously raised concerns about damp and mould in […]
Plus Dane Housing Limited (202500381)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202500381 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lived in a 2-bedroom house with his wife […]
Sanctuary Housing Association (202440898)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202440898 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 26 January 2026 Background The property is a 1-bed flat in a high rise block […]
Sovereign Network Group (202339192)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339192 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident was unhappy how the landlord handled her repair reports. She […]
Sovereign Network Group (202443674)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202443674 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a flat. She reported blocked guttering to […]
The Guinness Partnership Limited (202515797)
Maladministration
Complaint: Managing Relations
Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a 1-bedroom, ground floor flat and […]
Together Housing Association Limited (202400435)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a 2-bed detached bungalow. The resident […]
A2Dominion Housing Group Limited (202439590)
Partial Maladministration
Complaint: Financial
Decision Case ID 202439590 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 January 2026 Background The property is a flat in a 5-storey, purpose-built block. […]
Anchor Hanover Group (202438469)
Maladministration
Complaint: Managing Relations
Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 1-bedroom flat, located within a supported […]
Barnsley Metropolitan Borough Council (202431978)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident reported leaks in his […]
Basildon Borough Council (202519152)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 January 2025 Background The resident lives on the 2nd floor of […]
Citizen Housing Group Limited (202522330)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202522330 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident experienced breakdowns of the communal lift serving her […]
City of Wolverhampton Council (202519716)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519716 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The landlord is aware the resident […]
Gentoo Group Limited (202515300)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 2-bedroom house with her young child. […]
London Borough of Enfield (202339314)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 January 2026 Background The resident lives in a 2-bedroom maisonette, located in a low-rise […]
London Borough of Lambeth (202436408)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436408 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 The resident experienced a leak at the […]
London & Quadrant Housing Trust (202507884)
Maladministration
Complaint: Managing Relations
Decision Case ID 202507884 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident complained about the landlord’s handling of reports […]
Norwich City Council (202416233)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in supported accommodation. She […]
Onward Homes Limited (202406580)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406580 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background After agreeing the resident’s management transfer application, the landlord offered him […]
Paragon Asra Housing Limited (202422829)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202422829 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident asked the landlord whether it knew their neighbour […]
Peabody Trust (202450052)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background 1. The property is a 1-bedroom flat and the resident requested a […]
The Guinness Partnership Limited (202312143)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202312143 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January 2026 Background The resident lived in a flat within a scheme for […]
Citizen Housing Group Limited (202441660)
Maladministration
Complaint: Managing Relations
Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a maisonette with her child, who […]
Cornwall Housing Limited (202520036)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a 2-bedroom bungalow. […]
Great Places Housing Group Limited (202431933)
Maladministration
Complaint: Managing Relations
Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a 2 bedroom house with her […]
Harlow District Council (202516942)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 January 2026 Background The resident’s property is a top floor […]
Origin Housing Limited (202438970)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202438970 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident has been a tenant of the landlord since December […]
Southern Housing (202445986)
Maladministration
Complaint: Managing Relations
Decision Case ID 202445986 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident and her husband are joint tenants of the landlord and […]
West Northamptonshire Council (202318491)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January 2026 Background The complainant became the leaseholder for a 1-bedroom second floor flat in […]
City of Wolverhampton Council (202519732)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background In January 2025 the resident asked […]
Clarion Housing Association Limited (202442644)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a ground floor flat. The resident began […]
London Borough of Croydon (202436719)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436719 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident experienced noise nuisance from […]
London Borough of Islington (202331207)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident lives with her child […]
Notting Hill Genesis (202449049)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a 3 bedroom flat in a block of […]
The Riverside Group Limited (202400801)
Maladministration
Complaint: Estate Management
Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The resident has lived in his flat since June 1985. […]
Brighton and Hove City Council (202407907)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 January 2026 Background The resident holds a secure […]
London Borough of Lewisham (202503271)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident moved into the landlord’s property in November 2022. […]
London & Quadrant Housing Trust (202521452)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 3-bedroom house. The resident […]
Onward Homes Limited (202402569)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202402569 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 20 January 2026 Background The property is a flat in a block that is over 18 metres […]
Phoenix Community Housing Association (Bellingham and Downham) Limited (202207558)
Partial Maladministration
Complaint: Managing Relations
The landlord delayed in responding at stage 2 of its complaints process.
Sanctuary Housing Association (202433492)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433492 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background At the time of her complaint, the resident lived with her […]
Sanctuary Housing Association (202439697)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property receives heating and hot water from a communal boiler, […]
Sanctuary Housing Association (202505775)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202505775 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 20 January 2026 Background The resident lives in a maisonette. The landlord is the freeholder of […]
Saxon Weald (202500393)
Partial Maladministration
Complaint: Financial
Decision Case ID 202500393 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident reported a leak from her boiler in January 2024. The […]
Southwark Council (202425439)
Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident reported an issue with her garden wall which collapsed in […]