Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 536 of 16,227 decisions matching "Peabody Trust"
Peabody Trust (202112807)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property to the resident. The associated formal complaint into these matters.
Peabody Trust (202009028)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s requests for a breakdown of the service charge spend for the financial year 2018/19. The proportion of the service charges paid by the resident and the level of the landlord’s …
Peabody Trust (202016218)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.
Peabody Trust (202106252)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property.
Peabody Trust (202006194)
Partial Maladministration
Complaint: Information and data management
The resident complains about the landlord's handling of: Their reports of an unsecure satellite dish in 2015, reports of damage to the conservatory roof related to this in 2016, and a subsequent claim for compensation. A leak from the conservatory …
Peabody Trust (202111521)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s handling of the installation of a trellis on the resident’s fence. The landlord’s complaint handling.
Peabody Trust (202107901)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation.
Peabody Trust 2018 (202006277)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
Peabody Trust (202113952)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.
Peabody Trust (202003977)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB).
Peabody Trust (202103149)
Reasonable Redress
Complaint: Managing Relations
The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.
Peabody Trust (202120337)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s concerns about repairs and damage caused by contractors. The landlord’s handling of the resident’s complaint.
Peabody Trust (201703374)
No Maladministration
Complaint: Financial
The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot water, and the subsequent remedial repair works.
Peabody Trust 2018 (202009689)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: reports of antisocial behaviour (ASB). concerns about the security of the communal entry door. reports about the functionality of the spyhole camera. queries about the window replacement.
Peabody Trust (202013965)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external wall to the building in order to install an air conditioning unit.
Peabody Trust (202108708)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.
Peabody Trust (202108866)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a faulty radiator.
Peabody Trust (202102181)
Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of the capping of the resident’s gas meter.
Peabody Trust (202102946)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s report about an unauthorised structure. The complaint is about the landlord’s response to the resident’s report about the estate inspections. The complaint is about the landlord’s response to the resident’s …
Peabody Trust 2018 (202001565)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the leaseholder’s request for window repairs and/or replacement. Complaint handling.
Peabody Trust 2018 (202002546)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while responding to a leak from the flat above; The landlord’s recommendation to approach the above tenant about the leak; The …
Peabody Trust (202121739)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.
Peabody Trust (202013016)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
Peabody Trust (202014635)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.
Peabody Trust (201908122)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about information provided to the resident regarding parking restrictions in the local area.
Peabody Trust (202006782)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.
Peabody Trust (202107980)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB made against her.
Peabody Trust (201901683)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).
Peabody Trust (202108961)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home.
Peabody Trust (202105170)
Reasonable Redress
Complaint: Estate Management
REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Peabody Trust 2018 (202005448)
No Maladministration
Complaint: Estate Management
The landlord’s handling of the resident’s request to re-site the communal bin storage.
Peabody Trust (202009261)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the property. The landlord’s complaints handling.
Peabody Trust (202016983)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the reports of a leak within the resident’s property which subsequently resulted in a ceiling collapse. The landlord’s complaint handling.
Peabody Trust (202100509)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: the resident’s noise nuisance reports; the resident’s request for it to install sound proofing; the resident’s claim that it discriminated against him under the Equality Act (2010).
Peabody Trust (202102170)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.
Peabody Trust (202104313)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service charge. The landlord’s complaint handling.
Peabody Trust 2018 (202002013)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request to be re-housed. The landlord’s complaint handling.
Peabody Trust (202007888)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe.
Peabody Trust (202108578)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her neighbour. The formal complaint into the matter.
Peabody Trust (202105141)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident has complained about the landlord’s handling of repairs to his balcony door.
Peabody Trust (202101975)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of:
Peabody Trust (202101739)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.
Peabody Trust (202015275)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s response to the resident’s concern that he had not been advised of the ASB of his neighbour …
Peabody Trust (202102931)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.
Peabody Trust (202015202)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance.
Peabody Trust (202007321)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third party. The resident’s request to be rehoused. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s reports …
Peabody Trust (202014607)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response to the resident’s reports of leaks at her property from October 2019; response to the resident’s request to implement a …
Peabody Trust (202106695)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s complaint concerning a heating inspection at his home.
Peabody Trust (202016383)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The landlord’s handling of the resident’s request to be reimbursed for tiling works.
Peabody Trust (202015071)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of compensation offered by it to him for this.