Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 630 of 16,227 decisions matching "bedroom"
Plus Dane Housing Limited (202414110)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated repairs. The complaint.
Metropolitan Thames Valley Housing (MTV) (202423497)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from the bedroom skylight window. Uneven floorboards. The Ombudsman has also considered the landlord’s complaint handling.
Accent Housing Limited (202329781)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: A fallen tree and damage caused to her fence Delays in the boiler installation Mould on the bathroom ceiling A window leak in the bedroom We have also …
London & Quadrant Housing Trust (202318995)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door handle and entry system. reports of pests in the building and the condition of the bin room. enquiry about rent. …
Plus Dane Housing Limited (202305218)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports of damp and mould in the bedrooms of his home. Associated complaint.
Wandle Housing Association Limited (202429613)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. The Ombudsman has also considered the associated complaint handling.
Epping Forest District Council (202414667)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase and an error on the rent increase letter. Reports of damp and mould in the bathroom and bedroom. Reports of …
London Borough of Lambeth (202225033)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The Ombudsman has also investigated the landlord’s: Handling of the complaint. Record keeping.
London & Quadrant Housing Trust (202348138)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Camden Council (202407729)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste backing up into her bath.
Arun District Council (202329684)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. Concerns about a trip hazard in the communal area of the building. Request for it to repair the bedroom window …
Sovereign Network Homes (Former Network Homes) (202332361)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of repair issues with his bedroom window.
London Borough of Hammersmith and Fulham (202308348)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of sewage in his bathroom. Black mould in the bedrooms of his property. We have also investigated the landlord’s complaint handling.
London Borough of Newham (202414895)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows The kitchen Issues with drainage The front door Cracks in the ceiling in the front room and door. This Service …
London Borough of Waltham Forest (202412431)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint.
Vico Homes Limited (202317417)
Reasonable Redress
Complaint: Information and data management
The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial behaviour (ASB). …
London & Quadrant Housing Trust (L&Q) (202416768)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and associated remedial work. the associated complaint.
London Borough of Hounslow (202319650)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her loft. Request to be sent an inspection report in relation to her disrepair case. Concerns about the temperature of her …
East Midlands Housing Group Limited (202318591)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated damage, and increased energy usage at the property. A radiator to be installed in the living room. The slabs to …
London & Quadrant Housing Trust (202310740)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of reports about: the central heating system; leaks and associated repairs; the external fan to the bathroom; and bedroom window frames. We have also considered the landlord’s handling of:
Sovereign Network Group (202340976)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues raised after 21 June 2024, including: The resident’s request for a temporary decant in September 2024. Reports of rotten windows. …
Sanctuary Housing Association (202418136)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202422923)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the bathroom, the installation of a double radiator in the bedroom, pipes under the kitchen sink and several lights in the …
Peabody Trust (202217946)
Reasonable Redress
Complaint: Old Property Condition categories
The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.
Southern Housing (202326160)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating and hot water. Reports of a draught from her bedroom window. Concerns about staff conduct.
Sovereign Network Homes (202343795)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in her home which caused damp and mould.
Wandle Housing Association Limited (202217253)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response to the resident’s report that the kitchen window had no safety catch and her son's bedroom window did not lock. …
Haringey London Borough Council (202233543)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had 3 bedrooms. A door replacement. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202305890)
Maladministration
Complaint: Moving/Buying/Selling Home
The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the landlord’s handling of the complaint.
Richmond Housing Partnership Limited (202345642)
Maladministration
Complaint: Old Complaints Handling categories
The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and mould in the main bedroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Flagship Housing Group Limited (202328248)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and bedroom in the property.
The Guinness Partnership Limited (202300585)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint.
Northumberland Council (202324329)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202226552)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering in the main bedroom. Fencing in the garden. The neighbour’s overhanging tree. A leak in the bathroom and the subsequent …
London & Quadrant Housing Trust (L&Q) (202223776)
Maladministration
Complaint: Information and data management
The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom windows. The Ombudsman has also considered the landlord’s: Record keeping. Associated complaint handling.
Sanctuary Housing Association (202328174)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and door. The bedroom ceiling. The central heating.
Bromford Housing Group Limited (202308549)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a lack of insulation to the top bedroom. Potential health and safety risks due to a lack of fire-stopping. The reported …
Sandwell Metropolitan Borough Council (202419119)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports that a contractor damaged her bedroom flooring. This report also considers the landlord’s complaint handling and record keeping.
Gentoo Group Limited (202331096)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an external alleyway.
Longhurst Group Limited (202312373)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom radiators were not producing enough heat. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.
Regenda Limited (202342306)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.
Sovereign Network Homes (Former Network Homes) (202331107)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould in her bedrooms. Request to renew her kitchen and bathroom because of problems with insects and mice. Request to be …
London Borough of Croydon (202120044)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen and lounge. Installation of a new electric socket for a helpline box. Bathroom renovation. Improvement works in the kitchen, including: …
Southern Housing (202221251)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports of damp and mould in the property. Complaint handling.
Sanctuary Housing Association (202317169)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The removal of asbestos flooring in the property. Repairs to the kitchen flooring and electrical sockets. Repairs to a leak in the bathroom. Reports of mould in the bathroom. Repairs to a …
Sovereign Network Homes (Former Network Homes) (202344420)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about cold and a request for insulation in her bedroom. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202341798)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s: Handling of the resident’s bedroom ceiling repairs. Responses to the resident’s damp and mould reports.
Croydon Churches Housing Association Limited (202309423)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp and mould on a bedroom wall in the resident’s property.
Southern Housing (202301251)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to his bedroom ceiling collapsing. The remedial works to the bedroom ceiling, including the quality of the work. The associated complaints.
A2Dominion Housing Group Limited (202216861)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.