Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Hounslow Council (201911783)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to allow the mutual exchange to proceed, following the exchange partner of the other property passing away.
Hyde Housing Association Limited (201914239)
Partial Maladministration
The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.
East End Homes Limited (202005303)
No Maladministration
Complaint: Managing Relations
The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.
Midland Heart Limited (202006003)
Mediation
The complaint concerns the landlord’s handling of a leak at the resident’s property
Southern Housing Group Limited (202000055)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
The Guinness Partnership Limited (201915214)
Maladministration
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.
Eastlight Community Homes (202000056)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property.
Home Group Limited (201714878)
No Maladministration
Complaint: Managing Relations
The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance …
Metropolitan Housing Trust Limited (202000359)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about delay to the landlord installing new windows at the property.
Complaint: Old Home Ownership Issues (not new build) categories
The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.
Nottingham City Homes (202000592)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to the resident’s reports about: Leaks at the property; Her insurance claim for damaged possessions; Complaints handling.
Notting Hill Genesis (202000089)
No Maladministration
Complaint: Old Compensation categories
The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned to her property. The resident’s claim for £4000 for emotional distress, the inconvenience and the implications of the mould on …
Catalyst Housing Limited (201914610)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire safety in relation to the building which he owns a property in. Complaint handling.
Futures Homescape Limited (202000161)
Maladministration
Complaint: Old Property Condition categories
The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property.
London & Quadrant Housing Trust (201915906)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling.
Optivo (202002413)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: the landlord’s response to the resident’s reports of damp and mould in the property; the landlord’s response to the resident’s concerns over subsidence to the building; the landlord’s handling of the corresponding complaint.
Hackney Council (202004968)
Outside Jurisdiction
The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the reference 201703415. that the landlord accused them of being responsible for the gas leak in their former property.
Hammersmith and Fulham Council (201911091)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s response to: The resident’s request for rehousing. The resident’s reports of damp and mould in her property, disrepair to extractor fans in her kitchen and bathroom, and broken window handles in her dining room.
Southwark Council (201906657)
Partial Maladministration
The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident during bidding and at the tenancy sign up; the delay between the resident’s successful bid for the property and her …
Warwickshire Rural Housing Association Limited (201913223)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not to reimburse the resident for costs they incurred staying at a hotel whilst the boiler was not working.
Anchor Hanover Group (201916021)
Partial Maladministration
Complaint: Old Governance categories
The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint the external surfaces of the building did not respond to her requests for details on finances has plans to repaint …
Irwell Valley Housing Association Limited (201909821)
Reasonable Redress
This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire (RTA) scheme.
Metropolitan Housing Trust Limited (201906814)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent repair works; The level of compensation offered.
Torus62 Limited (201913625)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his property.
London & Quadrant Housing Trust (202000112)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the purchase of their property.
Southampton City Council (201913487)
No Maladministration
Complaint: Managing Relations
The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018 leak. associated complaint.
Clarion Housing Association Limited (202002867)
Outside Jurisdiction
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.
Kingston upon Thames Council (201914479)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about the landlord’s response to her concerns about the fire exit door at the property.
Lambeth Council (202003014)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.
London & Quadrant H T (202003850)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident owns a property in The information provided by the landlord regarding cladding on the building which the resident owns a …
Hammersmith and Fulham Council (202003176)
Reasonable Redress
Complaint: Managing Relations
The complaint refers to: The length of time taken for the Landlord to complete repairs to the Resident’s property. The Landlord’s complaint handling of this matter.
Southwark Council (201913492)
Partial Maladministration
Complaint: Managing Relations
The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.
Stockport Homes Limited (202002678)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his previous property. The resident’s reports about external works to the property. The resident’s reports about staff conduct.
Thirteen Housing Group Limited (201910486)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.
Anchor Hanover Group (201913687)
Reasonable Redress
Complaint: Applicant
The complaint is about the landlord’s handling of the applicant’s application for a property.
Places for People Homes Limited (202003224)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the …
Housing Solutions (201817213)
No Maladministration
This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.
Peabody Trust (201912025)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a …