Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 536 of 16,227 decisions matching "Peabody Trust"
Peabody Trust (202016801)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling.
Peabody Trust (202101023)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing agent.
Peabody Trust 2018 (202006390)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.
Peabody Trust (201905045)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property. The resident’s reports of damage to his property caused by leaks from the roof. The landlord’s complaint handling and record keeping.
Peabody Trust (202102862)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application.
Peabody Trust (202014401)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.
Peabody Trust (202015287)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. The standard of service in the handling of their complaints.
Peabody Trust (202009412)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.
Peabody Trust (202011082)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. His request for information on making an insurance claim. Events that occurred after the final complaint response of 7 December …
Peabody Trust (202005661)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.
Peabody Trust (202014675)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s handling of the resident’s reports of an ongoing water leak.
Peabody Trust (202003187)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in relation to the sale of her property.
Peabody Trust (202007534)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s:
Peabody Trust (201910038)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Peabody Trust (202008304)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request for a new key fob to access the communal front door.
Peabody Trust (202014120)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.
Peabody Trust (201907854)
Partial Maladministration
The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a lack of heating The process and condition of the property at the start of the resident’s tenancy; and The landlord’s …
Peabody Trust (202008926)
Reasonable Redress
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her living room ceiling, internal walls and possessions and;
Peabody Trust (202010415)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the restrictions preventing her from obtaining a permit. The Ombudsman has also considered the landlord’s handling of the …
Peabody Trust (202007447)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s decision not to offer compensation for this damage. The resident also complained about the landlord’s handling of her reports of …
Peabody Trust 2018 (202005275)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Peabody Trust (202002384)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The resident complains about the landlord’s handling of the reported electromagnetic field (EMF) disturbance in her flat. This Service will also consider the landlord’s complaints handling.
Peabody Trust 2018 (202001588)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow up repairs.
Peabody Trust 2018 (202007451)
No Maladministration
Complaint: Policy Review
The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.
Peabody Trust (201904945)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint refers to the landlord’s: handling of proposed upgrades to the resident’s property, complaint handling.
Peabody Trust 2018 (202004640)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.
Peabody Trust (202002510)
Outside Jurisdiction
Complaint: Old Complaints Handling categories
The complaint is about the terms of a new tenancy agreement offered by the landlord.
Peabody Trust (201909073)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s concerns about how it dealt with an infestation at his building following the discovery of a decomposing body in a neighbour’s flat.
Peabody Trust 2018 (202002309)
Reasonable Redress
Complaint: Old Tenants Behaviour categories
REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Peabody Trust (201913961)
Maladministration
Complaint: Old Compensation categories
REPORT COMPLAINT 201913961 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202000513)
Reasonable Redress
Complaint: Old Tenants Behaviour categories
REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Peabody Trust (202001840)
Outside Jurisdiction
Complaint: Managing Relations
The resident complains about the level of tenancy support he has received from his support provider.
Peabody Trust (202007376)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint relates to the landlords handling of a heating dis-repair issue.
Peabody Trust (201914735)
Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Peabody Trust 2018 (202004754)
Outside Jurisdiction
The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.
Peabody Trust (201912025)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a …