Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,637 of 16,227 decisions matching "background"

Clarion Housing Association Limited (202429364) Maladministration
Complaint: Managing Relations
Decision Case ID 202429364 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident is immunocompromised. He reported damp and mould in his […]
Case 202429364 · 22 Dec 2025
Clarion Housing Association Limited (202506259) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The landlord delayed completing adaptations to the resident’s bathroom and […]
Case 202506259 · 22 Dec 2025
Golding Homes Limited (202434945) Maladministration
Complaint: Managing Relations
Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The resident lives in a first-floor property. They complained about the landlord’s […]
Case 202434945 · 22 Dec 2025
Habinteg Housing Association Limited (202507807) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The property is a ground floor flat that the resident […]
Case 202507807 · 22 Dec 2025
Home Group Limited (202516671) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident lived on the seventh floor of a high rise […]
Case 202516671 · 22 Dec 2025
Hyde Housing Association Limited (202409621) Maladministration
Complaint: Managing Relations
Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident complained, with the help of a representative, about […]
Case 202409621 · 22 Dec 2025
London Borough of Croydon (202514330) Maladministration
Complaint: Information and data management
Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 22 December 2025 Background The property is a maisonette served by […]
Case 202514330 · 22 Dec 2025
London Borough of Hounslow (202513407) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident lives in a flat […]
Case 202513407 · 22 Dec 2025
London Borough of Tower Hamlets (202435197) Maladministration
Complaint: Managing Relations
Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 December 2025 Background The resident and his wife are leaseholders […]
Case 202435197 · 22 Dec 2025
London & Quadrant Housing Trust (202519148) Maladministration
Complaint: Managing Relations
Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into a basement studio flat in August […]
Case 202519148 · 22 Dec 2025
Norwich City Council (202515338) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident has vulnerabilities including mental health, […]
Case 202515338 · 22 Dec 2025
Octavia Housing (202512700) Maladministration
Complaint: Managing Relations
Decision Case ID 202512700 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The property is a 3-bedroom maisonette on the ground and first floor of […]
Case 202512700 · 22 Dec 2025
One Housing Group Limited (202515213) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202515213 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background In January 2023 the resident reported a leak, which caused […]
Case 202515213 · 22 Dec 2025
Onward Homes Limited (202444597) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202444597 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident lives in a one-bedroom flat on the first floor of […]
Case 202444597 · 22 Dec 2025
Peabody Trust (202318374) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202318374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident has reported recurring leaks affecting the bathroom and kitchen in […]
Case 202318374 · 22 Dec 2025
Platform Housing Group Limited (202439162) No Maladministration
Complaint: Managing Relations
Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into the property in February 2022. On […]
Case 202439162 · 22 Dec 2025
Sovereign Network Group (202508328) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508328 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The property is a flat. The resident was not occupying the property […]
Case 202508328 · 22 Dec 2025
Stonewater Limited (202321946) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202321946 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident reported repairs to her kitchen, bathroom, hallway, guttering and fascia, […]
Case 202321946 · 22 Dec 2025
Stonewater Limited (202438434) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202438434 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 December 2025 Background The resident reported ongoing antisocial behaviour (ASB) from June 2024 and raised […]
Case 202438434 · 22 Dec 2025
Wythenshawe Community Housing Group Limited (202413576) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy Date 22 December 2025 Background The resident complained about repair work following the collapse […]
Case 202413576 · 22 Dec 2025
A2Dominion Housing Group Limited (202328230) No Maladministration
Complaint: Estate Management
Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 December 2025 Background The resident lived in the property with her 2 young […]
Case 202328230 · 19 Dec 2025
Citizen Housing Group Limited (202501755) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 1-bedroom flat situated in a communal […]
Case 202501755 · 19 Dec 2025
Clarion Housing Association Limited (202425587) Maladministration
Complaint: Managing Relations
Decision Case ID 202425587 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a bungalow and has arthritis. The […]
Case 202425587 · 19 Dec 2025
Connexus Homes Limited (202428799) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The property is a bungalow. On 29 September 2023 the resident […]
Case 202428799 · 19 Dec 2025
Gateshead Metropolitan Borough Council (202446983) Maladministration
Complaint: Managing Relations
Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom semi-detached […]
Case 202446983 · 19 Dec 2025
Haringey London Borough Council (202440244) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident said she had […]
Case 202440244 · 19 Dec 2025
Home Group Limited (202450203) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202450203 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a bungalow which has a single storey brick-built […]
Case 202450203 · 19 Dec 2025
Home Group Limited (202505885) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202505885 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident’s tenancy with the landlord started on 21 May 2021. […]
Case 202505885 · 19 Dec 2025
Leicester City Council (202401431) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in the property with his […]
Case 202401431 · 19 Dec 2025
LiveWest Homes Limited (202453254) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 19 December 2025 Background The property is a 2-bedroom bungalow. The resident has been […]
Case 202453254 · 19 Dec 2025
London Borough of Camden Council (202442504) Maladministration
Complaint: Managing Relations
Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The property is a 2 bedroom […]
Case 202442504 · 19 Dec 2025
London Borough of Hammersmith and Fulham (202334879) No Maladministration
Complaint: Financial
Decision Case ID 202334879 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident has complained that the […]
Case 202334879 · 19 Dec 2025
London Borough of Hammersmith and Fulham (202342767) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342767 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local authority Occupancy Secure tenancy Date 19 December 2025 Background The resident has lived in her flat, which is […]
Case 202342767 · 19 Dec 2025
London Borough of Lewisham (202448818) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448818 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in ground floor […]
Case 202448818 · 19 Dec 2025
London Borough of Redbridge (202515220) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident lives with her partner in a […]
Case 202515220 · 19 Dec 2025
London Borough of Tower Hamlets (202423465) Maladministration
Complaint: Managing Relations
Decision Case ID 202423465 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 19 December 2025 Background The resident’s mother was a tenant of […]
Case 202423465 · 19 Dec 2025
London & Quadrant Housing Trust (202509263) Maladministration
Complaint: Managing Relations
Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom flat since 1999. The […]
Case 202509263 · 19 Dec 2025
London & Quadrant Housing Trust (202511036) Maladministration
Complaint: Managing Relations
Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In March 2025 the resident told the landlord of her […]
Case 202511036 · 19 Dec 2025
Magna Housing Limited (202400091) Partial Maladministration
Complaint: Financial
Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident complained after receiving his annual rent and service charge notification […]
Case 202400091 · 19 Dec 2025
Moat Homes Limited (202516544) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202516544 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident contacted the landlord in October 2024 to report anti-social behaviour […]
Case 202516544 · 19 Dec 2025
Muir Group Housing Association Limited (202318586) Maladministration
Complaint: Managing Relations
Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported damp and mould concerns to the […]
Case 202318586 · 19 Dec 2025
North West Leicestershire District Council (202415395) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a […]
Case 202415395 · 19 Dec 2025
Notting Hill Genesis (202414212) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202414212 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident was unhappy with how the landlord responded to her […]
Case 202414212 · 19 Dec 2025
Notting Hill Genesis (202510180) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510180 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background Following reports of roof leaks affecting her property, the landlord carried out […]
Case 202510180 · 19 Dec 2025
One Housing Group Limited (202400318) Maladministration
Complaint: Managing Relations
Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The property is a flat in a block with a […]
Case 202400318 · 19 Dec 2025
Origin Housing Limited (202510587) No Maladministration
Complaint: Managing Relations
Decision Case ID 202510587 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In mid-2024, there were 3 separate leaks at the resident’s address. The […]
Case 202510587 · 19 Dec 2025
Paragon Asra Housing Limited (202347877) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347877 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported a leak in the corner of […]
Case 202347877 · 19 Dec 2025
Poplar Housing And Regeneration Community Association Limited (202515615) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202515615 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a purpose built flat. […]
Case 202515615 · 19 Dec 2025
Rochdale Boroughwide Housing Limited (202338295) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in the property with her partner and […]
Case 202338295 · 19 Dec 2025
Royal Borough Of Greenwich (202344666) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344666 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident said she was assaulted […]
Case 202344666 · 19 Dec 2025