Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
Clear all
Search: "november" ×

Showing 530 of 16,227 decisions matching "november"

London & Quadrant Housing Trust (L&Q) (202127006) No Maladministration
Complaint: Managing Relations
The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint.
Case 202127006 · 13 Oct 2023
Flagship Housing Group Limited (202207360) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202207360 Flagship Housing Group Limited 6 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Case 202207360 · 30 Jun 2023
Notting Hill Genesis (NHG) (202112438) Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Response to the resident’s concerns about issues predating his tenancy. Handling of various repairs between mid-February and late November 2021. Handling of related decants. Complaint handling.
Case 202112438 · 21 Jun 2023
London Borough of Hackney (202114761) Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Case 202114761 · 30 Nov 2022
Lambeth Council (202115626) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202115626 Lambeth Council 24 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Case 202115626 · 24 Nov 2022
Southwark Council (202202296) Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202202296 Southwark Council 1 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Case 202202296 · 2 Nov 2022
Hammersmith and Fulham Council (202127040) Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial works required. The remedial works to the resident’s bedroom from 12 November 2021 to date. The associated complaint.
Case 202127040 · 13 Jul 2022
Plymouth Community Homes Limited (202102002) No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; arrangements for works relating to his shed door; arrangements for a gas safety inspection; contact from the landlord on 20 …
Case 202102002 · 10 May 2022
Hyde Housing Association Limited (202106440) Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property and the resident’s reports of damp and mould. The associated complaint. The resident’s concerns about the conduct of a contractor …
Case 202106440 · 13 Jan 2022
Welwyn Hatfield Borough Council (202106370) No Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Case 202106370 · 30 Nov 2021
Longhurst Group Limited (202108509) Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202108509 Longhurst Group Limited 18 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Case 202108509 · 25 Nov 2021
Watford Community Housing Trust (202103329) Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202103329 Watford Community Housing Trust 24 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Case 202103329 · 24 Nov 2021
Lambeth Council (202010775) Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202010775 Lambeth Council 23 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Case 202010775 · 23 Nov 2021
Lambeth Council (202112954) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202112954 Lambeth Council 23 November 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
Case 202112954 · 23 Nov 2021
Gentoo Group Limited (202013767) Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s concerns about a repairs visit to his property on 24 November 2020. Delays in the landlord’s complaint responses.
Case 202013767 · 22 Nov 2021
London & Quadrant Housing Trust (202112196) Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202112196 London & Quadrant Housing Trust 19 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Case 202112196 · 19 Nov 2021
Kingston upon Thames Council (202007990) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Case 202007990 · 18 Nov 2021
Southwark Council (202016004) Partial Maladministration
Complaint: Occupancy Rights
REPORT COMPLAINT 202016004 Southwark Council 16 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Case 202016004 · 16 Nov 2021
London & Quadrant Housing Trust (202100650) Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Case 202100650 · 15 Nov 2021
Anchor Hanover Group (202010149) No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Case 202010149 · 12 Nov 2021
Clarion Housing Association Limited (202015742) Outside Jurisdiction
Complaint: Financial
REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Case 202015742 · 11 Nov 2021
Vivid Housing Limited (202100151) Reasonable Redress
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Case 202100151 · 10 Nov 2021
London & Quadrant Housing Trust (202104391) Reasonable Redress
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Case 202104391 · 8 Nov 2021
Citizen Housing (202015791) No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202015791 Citizen Housing 5 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Case 202015791 · 5 Nov 2021
Hightown Housing Association Limited (201915457) No Maladministration
Complaint: Old Property Condition migrated-2025
The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found when he moved into his shared ownership property in November 2019. The resident has complained about the landlord’s handling of …
Case 201915457 · 29 Sep 2021
Beyond Housing Limited (202009831) No Maladministration
Complaint: Financial
The complaint refers to: The landlord’s handling of the letting of the property to the resident in October 2019. The landlord’s response to the resident’s concern that the feedback survey he had completed in November 2019 had been altered by …
Case 202009831 · 20 Sep 2021
Hammersmith and Fulham Council (202005977) Reasonable Redress
Complaint: Old Property Condition migrated-2025
The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for delays in completing repairs between April 2019 and November 2020. How the landlord handled repairs reported at the property from …
Case 202005977 · 30 Mar 2021
Cheshire Peaks & Plains Housing Trust (201915731) No Maladministration
Complaint: Old Estate Management categories
REPORT COMPLAINT 201915731 Cheshire Peaks & Plains Housing Trust 13 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide […]
Case 201915731 · 11 Feb 2021
The Guinness Partnership Limited (201900772) No Maladministration
Complaint: Case Review
The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018.
Case 201900772 · 28 Jan 2021
North Tyneside Council (201916055) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 201916055 North Tyneside Council 27 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Case 201916055 · 27 Nov 2020