Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,208 of 16,227 decisions matching "London "
London Borough of Hackney (202345272)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint.
London Borough of Hackney (202402269)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: A leak and kitchen repairs in the resident’s property. Reimbursement of associated costs while in temporary accommodation. Forced entry into the resident’s property. Stolen money from the resident’s property. Initially rehousing the …
London Borough of Hackney (202431407)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s concerns regarding closed circuit television (CCTV). The Ombudsman has also investigated the landlord’s handling of the complaint.
London Borough of Lewisham (202439765)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage to flooring. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s knowledge and information management.
London & Quadrant Housing Trust (202415765)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.
London & Quadrant Housing Trust (202428808)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
London Borough of Barnet (202437374)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the warmth of the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London Borough of Wandsworth (202320361)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system.
London Borough of Hounslow (202433962)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202201125)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. The Ombudsman will also investigate the landlord’s record keeping.
London Borough of Ealing (202430100)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
London & Quadrant Housing Trust (202405185)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.
London Borough of Tower Hamlets (202447645)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Camden Council (202443612)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.
Haringey London Borough Council (202329921)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.
Haringey London Borough Council (202420057)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp and mould.
London Borough of Barnet (202442712)
Severe Maladministration
Complaint: Responsive repairs/activity
The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould.
London Borough of Camden Council (202339530)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Croydon (202332332)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. reports of mould. reports of repairs to the kitchen tap. We have also considered the landlord’s complaint handling.
London Borough of Ealing (202411436)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202304210)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her via its right to return scheme (RTR). This Service has also considered the landlord’s complaint handling
London Borough of Hackney (202334288)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and pipework lagging, and its compensation for these.
London Borough of Hackney (202404439)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour.
London Borough of Hammersmith and Fulham (202325283)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould. Management transfer request. This service has also considered the landlord’s complaint handling.
London Borough of Islington (202333147)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Islington (202443984)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202438332)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.
London Borough of Lewisham (202416712)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lewisham (202440401)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure loss. The complaint.
London Borough of Sutton (202342463)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the …
London Borough of Waltham Forest (202421867)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202216213)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.
London & Quadrant Housing Trust (202406109)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202426458)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
London & Quadrant Housing Trust (202429540)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
Haringey London Borough Council (202442926)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.
London Borough of Camden Council (202402324)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. We have also considered the landlord’s: Communication regarding the resident’s rent account. Handling of the associated complaints.
London Borough of Camden Council (202419803)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway.
London Borough of Camden Council (202430722)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of: A bathroom window repair. The associated complaint.
London Borough of Hounslow (202315608)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV on her estate. power cuts to her home. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Islington (202426388)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred into temporary accommodation. Damp and mould within the property. Drainage issues in the kitchen. A boiler repair and being without …
London Borough of Islington (202432335)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and mould. Associated complaint.
London Borough of Lewisham (202415441)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.
London Borough of Lewisham (202415887)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual gas safety check. Complaint handling.
London Borough of Lewisham (202424526)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.
London Borough of Lewisham (202437098)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s complaint.
London & Quadrant Housing Trust (202217681)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a temporary move.
London & Quadrant Housing Trust (202416390)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service charge. Management fee. This investigation has also considered the redress the landlord offered for its handling of the associated formal …
London & Quadrant Housing Trust (202418210)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202430881)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing the resident’s front door. The resident’s request for information about a Fire Risk Assessment (FRA) conducted in 2018. The resident’s …