Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Thanet District Council (202329279)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower.
Crawley Borough Council (202426918)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.
London Borough of Barking and Dagenham (202224928)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the council's handling of the resident’s reports of no heating or hot water.
London Borough of Camden Council (202322301)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Redditch Borough Council (202331009)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Camden Council (202423527)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.
Birmingham City Council (202314532)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.
Birmingham City Council (202426655)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint.
Cambridge City Council (202230973)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: Repairs to ceilings in the property. The associated complaint.
Harlow District Council (202320003)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Nottingham City Council (202318519)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The removal of the resident’s sofa from a communal corridor.
Nottingham City Council (202323633)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s repair requests.
Southwark Council (202223626)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.
West Northamptonshire Council (202331783)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s complaint.
Barnsley Metropolitan Borough Council (202316004)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint.
Birmingham City Council (202419765)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s property.
Norwich City Council (202305134)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s request for it to remove the community protection warning (CPW) issued to him. The resident’s removal from …
West Northamptonshire Council (202416986)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB).
Bristol City Council (202230738)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s report of a gas leak in the property.
Colchester City Council (202333886)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence.
Manchester City Council (202319523)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling.
North West Leicestershire District Council (202329499)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.
Southwark Council (202309807)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202313281)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Haringey London Borough Council (202307195)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202321315)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.
Nottingham City Council (202234937)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Birmingham City Council (202304360)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the communal lighting at the property. Repairs to the communal stairs.
Bournemouth, Christchurch and Poole Council (202417698)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the resident’s property. the temporary decant for the household. The Ombudsman has also taken the decision to investigate the landlord’s handling …
Kirklees Metropolitan Borough Council (202322413)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We have also investigated the landlord’s complaint handling.
Oxford City Council (202416790)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof.
Sheffield City Council (202226856)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling.
Barnsley Metropolitan Borough Council (202402589)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.
Birmingham City Council (202321183)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.
Harlow District Council (202325682)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to the resident’s shower.
London Borough of Havering Council (202323075)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
London Borough of Havering Council (202340938)
Severe Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
Southwark Council (202306282)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating and hot water repairs. Loose cables. His complaint.
Waverley Borough Council (202322576)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint.
Haringey London Borough Council (202321928)
Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Broxtowe Borough Council (202330775)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.
Dudley Metropolitan Borough Council (202227853)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of a tenancy fraud investigation.
Thurrock Council (202330865)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements.
Birmingham City Council (202337966)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
City of Westminster Council (202420039)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident's reports of: repairs to the bathroom and kitchen, including her concerns about contractor conduct. repairs to the windows. repairs to 2 electrical sockets. The Ombudsman has also investigated the landlord’s …
Dudley Metropolitan Borough Council (202327564)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs.
Haringey London Borough Council (202338198)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
Karibu Community Homes Limited (202331435)
Partial Maladministration
Complaint: Enquiry stage
The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to the resident’s reports about a faulty streetlight. The landlord’s handling of repairs to the roof.
Kirklees Metropolitan Borough Council (202414629)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.
Kirklees Metropolitan Borough Council (202419450)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.