Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,208 of 16,227 decisions matching "London "
London & Quadrant Housing Trust (202441876)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.
London & Quadrant Housing Trust (202445604)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s communications with the resident in relation to building safety.
London Borough of Croydon (202408427)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.
London Borough of Wandsworth (202429783)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated repairs.
London & Quadrant Housing Trust (202214684)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint.
London & Quadrant Housing Trust (202333129)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London & Quadrant Housing Trust (202434063)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This investigation has also considered the landlord’s handling of the associated formal complaint.
London Borough of Camden Council (202406073)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs bathroom, and the resident’s reports of discoloured water in the bathroom.
London Borough of Enfield (202327727)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The Ombudsman has also decided to investigate the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202435920)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
London Borough of Lambeth (202419540)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in.
London Borough of Newham (202420997)
Reasonable Redress
Complaint: Financial
REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Waltham Forest (202445086)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint.
London & Quadrant Housing Trust (202443643)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling
London Borough of Enfield (202331405)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused.
London Borough of Hackney (202333402)
Maladministration
Complaint: Local Authority / ALMO or TMO
The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202344723)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a management transfer.
London Borough of Hounslow (202435194)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a roof leak. handling of reports of damp and mould. handling of concerns about scaffolding at the property. complaint handling.
London Borough of Lambeth (202442249)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.
London Borough of Waltham Forest (202432410)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to: The resident’s request for a refund of the credit balance on his rent account, including interest and compensation. The resident’s reports that the landlord had not made reasonable adjustments. The resident’s reports …
London & Quadrant Housing Trust (202424148)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.
London Borough of Hackney (202400786)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property.
London Borough of Hackney (202427913)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Window repairs. Banister repair. Reports of damp and mould. We have also considered the landlord’s complaint handling.
London Borough of Hackney (202444538)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (202407216)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint.
London & Quadrant Housing Trust (202440293)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the complaints about a roof leak.
London Borough of Islington (202329251)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.
London Borough of Lambeth (202438366)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of damp and mould and the associated repair.
London & Quadrant Housing Trust (202430695)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated …
London Borough of Croydon (202327945)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: An emergency request to access a communal cupboard. The associated complaint.
London Borough of Hackney (202402638)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint.
London Borough of Hammersmith and Fulham (202438884)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London Borough of Islington (202332777)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns about asbestos.
London & Quadrant Housing Trust (202348064)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202416505)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated complaint.
London Borough of Barnet (202410299)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to repairs to the balcony door.
London Borough of Hackney (202404637)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days, and a stage …
London & Quadrant Housing Trust (202434694)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
London & Quadrant Housing Trust (202422078)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.
London Borough of Hackney (202429110)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour.
London & Quadrant Housing Trust (202444757)
Maladministration
Complaint: Planned Works
The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.
London Borough of Hackney (202429912)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s transfer application and banding. Overcrowding in the resident’s property. Damp and mould in the resident’s property. The resident’s request for a temporary move. The complaint. The landlord’s complaint policy defines …
London Borough of Hackney (202443817)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Repairs to the lifts. Leaks in the communal areas. Individuals sleeping in the communal areas. The resident’s housing application and banding. Reports of statutory overcrowding in the resident’s property.
London Borough of Hounslow (202423242)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure to cut back ivy that was affecting his dog's health. Handling of several of the resident’s complaints.
London Borough of Hackney (202322782)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of the recovery of service charge arrears. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202433359)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: A radiator repair. The associated complaint.
London & Quadrant Housing Trust (202409624)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202416492)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
London & Quadrant Housing Trust (202432159)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Lambeth (202426737)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp and mould within her property.