Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
Clear all
Search: "lives" ×

Showing 642 of 16,227 decisions matching "lives"

LiveWest Homes Limited (202417299) Maladministration
Complaint: Managing Relations
Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom terraced house with her partner […]
Case 202417299 · 20 Oct 2025
London & Quadrant Housing Trust (202339416) Maladministration
Complaint: Managing Relations
Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
Case 202339416 · 20 Oct 2025
London & Quadrant Housing Trust (202413687) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 4th floor flat. In […]
Case 202413687 · 20 Oct 2025
One Manchester Limited (202343807) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a semi-detached house. She complained to the […]
Case 202343807 · 20 Oct 2025
Southend on Sea City Council (202450515) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom […]
Case 202450515 · 20 Oct 2025
Tandridge District Council (202334587) Maladministration
Complaint: Managing Relations
Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 1 bedroom property. […]
Case 202334587 · 20 Oct 2025
Curo Places Limited (202452992) Maladministration
Complaint: Managing Relations
Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 3-bedroom house, where she lives with […]
Case 202452992 · 17 Oct 2025
Haringey London Borough Council (202338854) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom terraced […]
Case 202338854 · 17 Oct 2025
London Borough of Hammersmith and Fulham (202327538) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in […]
Case 202327538 · 17 Oct 2025
London & Quadrant Housing Trust (202502221) Maladministration
Complaint: Managing Relations
Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom second floor flat. […]
Case 202502221 · 17 Oct 2025
Peabody Trust (202445643) Maladministration
Complaint: Managing Relations
Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom flat which is located within a […]
Case 202445643 · 17 Oct 2025
Saffron Housing Trust Limited (202500059) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom bungalow. She is disabled […]
Case 202500059 · 17 Oct 2025
Southern Housing (202429318) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Case 202429318 · 17 Oct 2025
Southwark Council (202428780) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom semi-detached house with her husband and […]
Case 202428780 · 17 Oct 2025
Sovereign Network Group (202502180) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502180 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a bungalow owned by the landlord with her […]
Case 202502180 · 17 Oct 2025
Torus62 Limited (202344614) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 4-bedroom inner terrace property with her son. She […]
Case 202344614 · 17 Oct 2025
Birmingham City Council (202427475) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202427475 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 October 2025 Background The resident lives in a 2-bed flat within a high-rise block. […]
Case 202427475 · 16 Oct 2025
Hyde Housing Association Limited (202337556) Maladministration
Complaint: Managing Relations
Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lives in a 2-bedroom, second floor flat […]
Case 202337556 · 16 Oct 2025
Hyde Housing Association Limited (202408862) Maladministration
Complaint: Managing Relations
Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom ground-floor flat. What the complaint […]
Case 202408862 · 16 Oct 2025
London & Quadrant Housing Trust (202341595) No Maladministration
Complaint: Managing Relations
Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a first floor flat in […]
Case 202341595 · 16 Oct 2025
Orbit Housing Association Limited (202413205) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 October 2025 Background The resident lives in supported housing. She has complained about how […]
Case 202413205 · 16 Oct 2025
Paragon Asra Housing Limited (202435448) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom flat on the ground floor […]
Case 202435448 · 16 Oct 2025
Sanctuary Housing Association (202402777) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October 2025 Background The resident lives in a flat in a communal block. At the time […]
Case 202402777 · 16 Oct 2025
Aster Group Limited (202429120) Maladministration
Complaint: Managing Relations
Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 October 2025 Background The resident lives in a first floor flat of a block. There […]
Case 202429120 · 15 Oct 2025
City of Westminster Council (202413337) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The resident lives in a 3-bed flat […]
Case 202413337 · 15 Oct 2025
Home Group Limited (202428656) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident lives in a 2-bedroom bungalow. Her tenancy commenced on 19 […]
Case 202428656 · 15 Oct 2025
Peabody Trust (202315741) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 Background The resident lives in a 1-bedroom flat in a block. She reported a […]
Case 202315741 · 15 Oct 2025
A2Dominion Housing Group Limited (202407929) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives in a third floor, 2 bedroom flat. There […]
Case 202407929 · 14 Oct 2025
London & Quadrant Housing Trust (202425812) Maladministration
Complaint: Managing Relations
Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives with his family in a 2-bedroom flat […]
Case 202425812 · 14 Oct 2025
Metropolitan Thames Valley Housing (MTV) (202447347) Maladministration
Complaint: Managing Relations
Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a first floor flat. He […]
Case 202447347 · 14 Oct 2025
Sanctuary Housing Association (202428874) Reasonable Redress
Complaint: Financial
Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom 3rd floor flat owned by […]
Case 202428874 · 14 Oct 2025
Stonewater Limited (202426493) Maladministration
Complaint: Managing Relations
Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom flat with her son. She has […]
Case 202426493 · 14 Oct 2025
A2Dominion Housing Group Limited (202332741) Maladministration
Complaint: Managing Relations
Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident lives in a 1 bedroom, third-floor flat. Some […]
Case 202332741 · 13 Oct 2025
ForHousing Limited (202435463) Maladministration
Complaint: Managing Relations
Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom flat. She has COPD and mental […]
Case 202435463 · 13 Oct 2025
Onward Homes Limited (202419379) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October 2025 Background The resident lives in a second floor apartment within a block. He has […]
Case 202419379 · 13 Oct 2025
Saxon Weald (202427040) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident lives in a 3-bedroom semi-detached house with her 2 children. […]
Case 202427040 · 13 Oct 2025
Southern Housing (202401836) Maladministration
Complaint: Managing Relations
Decision Case ID 202401836 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 13 October 2025 Background The resident lives in a 2-bedroom ground floor flat. What the complaint is […]
Case 202401836 · 13 Oct 2025
Southern Housing (202427982) Maladministration
Complaint: Managing Relations
Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom house with a storage heating system. […]
Case 202427982 · 13 Oct 2025
Southern Housing (202429762) No Maladministration
Complaint: Managing Relations
Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 October 2025 Background The resident lives in a maisonette flat. In April 2024, the resident […]
Case 202429762 · 10 Oct 2025
Hyde Housing Association Limited (202223914) Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the resident lives. We have also considered the landlord’s complaint handling.
Case 202223914 · 27 Feb 2025
Wandsworth Council (202127222) No Maladministration
Complaint: Estate Management
The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of flats where he lives.
Case 202127222 · 13 Sep 2022
Barking and Dagenham Council (202113031) Outside Jurisdiction
Complaint: Estate Management
The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.
Case 202113031 · 6 Apr 2022