Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 817 of 16,227 decisions matching "Clarion Housing Association Limited"
Clarion Housing Association Limited (202107827)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.
Clarion Housing Association Limited (202015148)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202004945)
Partial Maladministration
Complaint: Financial
The complaint concerns the landlord’s response to the resident’s: reports of an electrical fault. complaint about the conduct of an employee. claim for compensation. request for gas heating. The associated handling of the complaint.
Clarion Housing Association Limited (202100601)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202014623)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.
Clarion Housing Association Limited (202016709)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202016709 Clarion Housing Association Limited 6 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202012470)
Outside Jurisdiction
Complaint: Information and data management
The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour.
Clarion Housing Association Limited (202101927)
Reasonable Redress
Complaint: Estate Management
The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.
Clarion Housing Association Limited (202013193)
No Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s handling of:
Clarion Housing Association Limited (202008587)
Outside Jurisdiction
Complaint: Financial
The complaint is about: The level of service charges and the affordability of those charges. Issues with the correct level of estimated charges and billing in previous years. The cost level for estate services not being fair in comparison to …
Clarion Housing Association Limited (202012797)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a management transfer.
Clarion Housing Association Limited (202017448)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV) system.
Clarion Housing Association Limited (202107040)
Partial Maladministration
Complaint: Managing Relations
The complaint is about:
Clarion Housing Association Limited (202015970)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in setting up the resident’s rent and service charge account. Complaint handling.
Clarion Housing Association Limited (202001355)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred …
Clarion Housing Association Limited (202015742)
Outside Jurisdiction
Complaint: Financial
REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Clarion Housing Association Limited (202009298)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.
Clarion Housing Association Limited (202108504)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and the landlord’s handling of the associated formal complaint.
Clarion Housing Association Limited (202103372)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May 2020. The landlord’s response to the resident’s reports of staff conduct during an inspection on 13 January 2021. The landlord’s …
Clarion Housing Association Limited (202014589)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance.
Clarion Housing Association Limited (202016583)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered to the resident further to his reports of leaks into his property. The resident made a formal complaint on 23 May 2020 that the landlord had not dealt with disrepair to …
Clarion Housing Association Limited (202110940)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour.
Clarion Housing Association Limited (202016236)
Maladministration
Complaint: Estate Management
The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.
Clarion Housing Association Limited (202015630)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling.
Clarion Housing Association Limited (202008232)
Reasonable Redress
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.
Clarion Housing Association Limited (202105772)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. The resident’s report of no heating and hot water following a leak in her property. The reports of damp and …
Clarion Housing Association Limited (202011935)
Partial Maladministration
Complaint: Financial
The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident is not permitted access to communal areas. The landlord’s failure to tell the resident of the sinking fund she would …
Clarion Housing Association Limited (202100430)
Partial Maladministration
Complaint: Managing Relations
The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour. The landlord’s handling of the resident’s associated complaint.
Clarion Housing Association Limited (202009639)
No Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains about the landlord’s response to her reports of repairs required at the property.
Clarion Housing Association Limited (201907892)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s response to their reports about:
Clarion Housing Association Limited (202101750)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports of mould growth to windows and kitchen pipework; the resident’s reports of rats entering his garden from a neighbour’s garden; …
Clarion Housing Association Limited (202012576)
Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202102434)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
Clarion Housing Association Limited (202007157)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of a leak. The complaint is about the complaint handling.
Clarion Housing Association Limited (202008559)
Maladministration
Complaint: Financial
The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which were added to the 2018 service charge and were not needed and did not go ahead.
Clarion Housing Association Limited (202001457)
Partial Maladministration
Complaint: Financial
The complaint is about: The level and reasonableness of the service charge. The landlord’s response to the resident’s enquiries about repairs to a dormer window at the building. The landlord’s response to the resident’s enquiries about repairs to a communal …
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
Clarion Housing Association Limited (202104088)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202010222)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.
Clarion Housing Association Limited (202016831)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s request for it to replaster her property. The landlord’s handling complaint handling.
Clarion Housing Association Limited (202004806)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: handling of a boiler installation, moving a carbon monoxide detector, replacement of a rusty radiator, bathroom wall cracks, replacement of a towel handle, and replacement of a vacuum …
Complaint: Old Property Condition migrated-2025
The landlord’s response to the resident’s reports of reoccurring roof leak.
Clarion Housing Association Limited (202102565)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling.
Clarion Housing Association Limited (202106023)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (201904933)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled repairs to fix water leaks in the property.
Clarion Housing Association Limited (202007620)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type of tenancy the resident has. The landlord’s handling of a mutual exchange. The landlord’s complaint handling.
Clarion Housing Association Limited (202004140)
Partial Maladministration
Complaint: Information and data management
The resident complained about the landlord's handling of :
Clarion Housing Association Limited (202000015)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of water contamination at the property.
Clarion Housing Association Limited (202001388)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal door; the resident’s reports of a faulty front door to his flat.