Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,208 of 16,227 decisions matching "London "
London & Quadrant Housing Trust (202302084)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Concerns relating to the cooker socket. Reports of an uneven driveway. Reports of issues with the stop tap. Concerns relating to the accessibility of the garden. Reports of damage to …
London & Quadrant Housing Trust (202304370)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s: Concerns about roof repairs and damage to flooring. Request for compensation relating to her time in temporary accommodation. Complaint handling.
London & Quadrant Housing Trust (202313660)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s reports that they were not receiving services they had paid for (window cleaning and use of the concierge). The resident’s concerns about their car parking space. The associated complaint.
London & Quadrant Housing Trust (202331601)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs following a fire. Move to temporary accommodation. Associated complaints.
London & Quadrant Housing Trust (202337516)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint.
London Borough of Barnet (202435181)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of a leak.
London Borough of Newham (202312675)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of: A pest infestation and a request for temporary accommodation Repairs to the drains
London Borough of Camden Council (202442744)
Severe Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a leak to the resident’s property.
London Borough of Hounslow (202410799)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the works. Storage of the resident’s possessions, including her request for reimbursement of removal costs. The resident’s reports of damage to …
London & Quadrant Housing Trust (202318995)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door handle and entry system. reports of pests in the building and the condition of the bin room. enquiry about rent. …
London & Quadrant Housing Trust (202335498)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the hot water system at the property. Subsidence and cracks inside and outside the property.
London & Quadrant Housing Trust (202431045)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. Associated complaint.
London Borough of Barnet (202437630)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of leaks from the property above the resident’s.
London Borough of Islington (202330834)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of repairs to a wall in the resident’s garden.
London Borough of Wandsworth (202329149)
No Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges relating to the lifts and the resident’s liability to pay them.
London Borough of Wandsworth (202419149)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling.
Haringey London Borough Council (202332464)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the landlord’s complaint handling.
London Borough of Islington (202316635)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of the resident’s mutual exchange.
London Borough of Lambeth (202422146)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. Damp and mould. Window repairs. External drainage repairs. We have also considered the landlord’s complaint handling.
Haringey London Borough Council (202314857)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.
London Borough of Lambeth (202423875)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: reports of damp and mould. reports of broken fencing. bathroom works. the complaint.
Haringey London Borough Council (202327825)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.
London Borough of Islington (202326274)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the resident’s internal transfer request.
Haringey London Borough Council (202331177)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.
London Borough of Islington (202331959)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
London Borough of Redbridge (202218043)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202307372)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the property’s doors and windows. The Ombudsman has considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202325530)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint.
London Borough of Barking and Dagenham (202224928)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the council's handling of the resident’s reports of no heating or hot water.
London Borough of Camden Council (202322301)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London Borough of Sutton (202420779)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202423527)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.
London Borough of Islington (202325132)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled the resident’s complaint.
London Borough of Islington (202331875)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of the resident's reports of rodent infestation.
London & Quadrant Housing Trust (202110693)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB).
London & Quadrant Housing Trust (L&Q) (202319234)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s extractor fans. The resident’s complaint.
London & Quadrant Housing Trust (202324885)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint.
London & Quadrant Housing Trust (L&Q) (202433017)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds.
London Borough of Islington (202326139)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering.
London Borough of Lambeth (202300177)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
London & Quadrant Housing Trust (L&Q) (202314421)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.
London Borough of Barking and Dagenham (202319660)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling.
London Borough of Brent (202226957)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level of compensation offered to her. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Hammersmith and Fulham (202325833)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of front door repairs.
London Borough of Islington (202326234)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the roof repair and the associated internal damage.
London Borough of Islington (202423374)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall.
London Borough of Lewisham (202301512)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of staff misconduct. We have also considered the landlord’s complaint handling.
London Borough of Lewisham (202423546)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about asbestos. Reports of rubbish left in the garden. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202218328)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint.
London & Quadrant Housing Trust (202424634)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of her complaint.