Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 817 of 16,227 decisions matching "Clarion Housing Association Limited"
Complaint: ASB/Abuse/Nuisance
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
Clarion Housing Association Limited (202001459)
Partial Maladministration
Complaint: Financial
The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; service charges for repairs to a door entry system, and; complaint handling.
Clarion Housing Association Limited (202015290)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202010433)
Maladministration
Complaint: Financial
The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.
Clarion Housing Association Limited (202012788)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the …
Clarion Housing Association Limited (202009271)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response to the resident’s reports of a problem with one of the windows in the property. Complaint handling.
Clarion Housing Association Limited (202004901)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202010331)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB).
Clarion Housing Association Limited (202011727)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.
Clarion Housing Association Limited (202101785)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202003873)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance.
Clarion Housing Association Limited (202100142)
Outside Jurisdiction
Complaint: Financial
The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.
Clarion Housing Association Limited (202000374)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.
Clarion Housing Association Limited (201907136)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows.
Clarion Housing Association Limited (202003044)
No Maladministration
Complaint: Financial
The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. The landlord’s handling of the formal complaint about these matters.
Clarion Housing Association Limited (202015048)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays caused by the local authority and its appointed contractor in completing the adaptations.
Clarion Housing Association Limited (202104519)
Outside Jurisdiction
Complaint: Financial
REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Clarion Housing Association Limited (201915632)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB).
Clarion Housing Association Limited (202000007)
Reasonable Redress
Complaint: Financial
REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202006605)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of ASB.
Clarion Housing Association Limited (202006786)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The landlord’s handling of repairs to the resident’s guttering. The landlord’s complaint handling.
Clarion Housing Association Limited (202008798)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: - The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s request that the landlord repair a communal fence. The landlord’s handling of the resident’s report of mould, including …
Clarion Housing Association Limited (201901431)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
Clarion Housing Association Limited (201915794)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s response to the resident’s request to be permanently decanted to a three-bedroomed property. Complaint handling.
Clarion Housing Association Limited (202004382)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s request for a new front door. Response to the resident’s request to replace the gas fire. Complaint handling.
Clarion Housing Association Limited (201806894)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.
Clarion Housing Association Limited (202010192)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking.
Clarion Housing Association Limited (202009259)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.
Clarion Housing Association Limited (202010520)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202013429)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.
Clarion Housing Association Limited (202009303)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom rather than a two-bedroom house. request for a rent refund in view of this. concern that she had raised this …
Clarion Housing Association Limited (202013071)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.
Clarion Housing Association Limited (202008803)
Reasonable Redress
Complaint: Financial
This complaint is about the landlord handling of a refund on the resident’s rent account.
Clarion Housing Association Limited (202005632)
Partial Maladministration
The complaint is regarding: An increase in the resident’s service charges. The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s requests for information regarding his service charges. The landlord’s complaint handling.
Clarion Housing Association Limited (202004595)
No Maladministration
Complaint: Moving/Buying/Selling Home
REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (201908255)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.
Clarion Housing Association Limited (202002914)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal complaint.
Clarion Housing Association Limited (202005579)
Outside Jurisdiction
Complaint: Financial
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Clarion Housing Association Limited (202004507)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock to his front door. response to repairs required to a communal fire door. handling of the associated complaint.
Clarion Housing Association Limited (201910091)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202000626)
Partial Maladministration
Complaint: Financial
The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not addressed all the outstanding repairs or complaint issues by the time of the final response. The landlord provided poor customer …
Clarion Housing Association Limited (202000800)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Clarion Housing Association Limited (202008288)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial behaviour (“ASB”) by her neighbours. the resident’s concerns regarding the conduct of the landlord’s staff.
Clarion Housing Association Limited (202002871)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s:
Clarion Housing Association Limited (201910698)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to reports of repairs at the property. The landlord’s response to reports of the build-up of litter around the building and car park. The landlord’s refusal to compensate the resident for the increase …
Clarion Housing Association Limited (201912335)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.
Complaint: Old Property Condition categories
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
Clarion Housing Association Limited (202005810)
Partial Maladministration
The complaint is about the landlord’s:
Clarion Housing Association Limited (201906262)
Maladministration
Complaint: Old Property Condition categories
The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.
Clarion Housing Association Limited (201901347)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to reports of: broken paving slabs; defective street lighting; and complaint handling.