Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,208 of 16,227 decisions matching "London "
London & Quadrant Housing Trust (L&Q) (202305740)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint handling has also been considered.
Haringey London Borough Council (202307195)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Brent (202415446)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202321315)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.
London Borough of Hounslow (202422936)
Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Islington (202312470)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about:
London Borough of Lambeth (202329146)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s complaint about lift issues.
London Borough of Tower Hamlets (202331416)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202321365)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202330297)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202435195)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Croydon (202331071)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202315909)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202312176)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps.
London & Quadrant Housing Trust (202324530)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the matter.
London & Quadrant Housing Trust (L&Q) (202308958)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202326538)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of parking allocation at the development.
London Borough of Havering Council (202323075)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
London Borough of Havering Council (202340938)
Severe Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202323039)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint.
Haringey London Borough Council (202321928)
Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Islington (202410898)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.
London Borough of Tower Hamlets (202202779)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the information provided in the landlord’s end of year service charge summaries.
London & Quadrant Housing Trust (202310094)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the complaint has also been considered.
London Borough of Lambeth (202234540)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
London Borough of Tower Hamlets (202435924)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.
London Borough of Lambeth (202336003)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (202323748)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose of its housing stock. Response to the resident’s request to be added to its rehousing list. We have also considered …
London & Quadrant Housing Trust (202326085)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
London & Quadrant Housing Trust (L&Q) (202316861)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202330453)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the landlord’s complaint handling.
London Borough of Redbridge (202320807)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint.
London Borough of Hammersmith and Fulham (202306618)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the balcony in the previous property. The landlord’s handling of damp and mould at the previous property. The landlord’s handling of …
London & Quadrant Housing Trust (202326939)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: the balcony doors, the decking, as well as the ceiling and flooring. The Ombudsman will also consider the landlord’s handling …
Haringey London Borough Council (202338198)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
London Borough of Camden Council (202317709)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .
London Borough of Camden Council (202410608)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.
London Borough of Islington (202320156)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of external repairs to brickwork and a window frame.
London Borough of Islington (202346403)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Islington (202413663)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to her property. The resident’s privacy concerns. The resident’s dissatisfaction with it allowing her neighbour to access its van. Communication around …
London Borough of Islington (202422140)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair access arrangements and the level of compensation offered.
London & Quadrant Housing Trust (L&Q) (202318061)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the property. Damp and mould. The ceiling collapsing. The associated complaint.
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of repairs to the communal stopcock.
London & Quadrant Housing Trust (L&Q) (202430110)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the landlord’s complaint handling.
London Borough of Barking and Dagenham (202326483)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. The associated complaint.
London Borough of Barnet (202424126)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of leaks, damp and mould.
London Borough of Hackney (202417345)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Associated complaint.
London Borough of Hackney (202425669)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs.
London Borough of Lambeth (202325251)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to an alternative property. The resident’s request for a parking permit at the decant property. We have also considered the landlord’s …
London Borough of Lambeth (202424802)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent report of damp and mould. Complaint.