Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 817 of 16,227 decisions matching "Clarion Housing Association Limited"
Clarion Housing Association Limited (202003544)
Partial Maladministration
Complaint: Financial
The complaint refers to: The landlord’s administration of the resident’s rent account. The resident’s concerns in relation to a repair needed to her stairs.
Clarion Housing Association Limited (202002439)
No Maladministration
Complaint: Old Compensation categories
The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by it to resolve these matters. The landlord’s response to the resident’s request for compensation for the damage to his personal …
Clarion Housing Association Limited (202000084)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the property’s electrical supply.
Clarion Housing Association Limited (202002244)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated formal complaint.
Clarion Housing Association Limited (202001660)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s:
Clarion Housing Association Limited (201913880)
Maladministration
Complaint: Leaseholder
The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.
Clarion Housing Association Limited (202003506)
Maladministration
The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.
Clarion Housing Association Limited (201906498)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.
Clarion Housing Association Limited (201810771)
Maladministration
Complaint: Old Property Condition categories
REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Clarion Housing Association Limited (201915053)
Maladministration
The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.
Clarion Housing Association Limited (202000218)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s:
Clarion Housing Association Limited (201915302)
No Maladministration
Complaint: Old Estate Management categories
The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.
Complaint: Old Property Condition migrated-2025
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
Clarion Housing Association Limited (202003710)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
Clarion Housing Association Limited (201809309)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.
Clarion Housing Association Limited (202002867)
Outside Jurisdiction
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.
Clarion Housing Association Limited (202002302)
Reasonable Redress
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]