Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 239 of 16,227 decisions matching "A2Dominion Housing Group Limited"
A2Dominion Housing Group Limited (202327024)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.
A2Dominion Housing Group Limited (202446368)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it issued. A safeguarding referral to social services. Concerns regarding the resident’s former housing officer. Requests to be moved to …
A2Dominion Housing Group Limited (202445847)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.
A2Dominion Housing Group Limited (202320456)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.
A2Dominion Housing Group Limited (202434551)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.
A2Dominion Housing Group Limited (202447121)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
A2Dominion Housing Group Limited (202431630)
Partial Maladministration
Complaint: Financial
The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing for the dehumidifier. We have also considered the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202427132)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door.
A2Dominion Housing Group Limited (202342027)
Severe Maladministration
Complaint: Managing Relations
This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have also considered how the landlord handled the resident’s complaint.
A2Dominion Housing Group Limited (202332747)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports of a foul odour and water safety concerns. The associated complaint.
A2Dominion Housing Group Limited (202437727)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of a roof leak at the resident’s property.
A2Dominion Housing Group Limited (202307075)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. handling of the installation of CCTV. response to service charge queries. complaint handling.
A2Dominion Housing Group Limited (202422363)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
A2Dominion Housing Group Limited (202317836)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We have also considered the landlord’s: Handling of the associated complaint. Record keeping.
A2Dominion Housing Group Limited (202404259)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints.
A2Dominion Housing Group Limited (202434827)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for a property transfer.
A2Dominion Housing Group Limited (202417347)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water from the kitchen and bathroom taps. The temperature of the water from the bath and shower taps. The Ombudsman has …
A2Dominion Housing Group Limited (202324568)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of concerns about inadequate wall insulation.
A2Dominion Housing Group Limited (202319207)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202420939)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202431521)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response to reports of damp and mould.
A2Dominion Housing Group Limited (202341828)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. Associated complaint.
A2Dominion Housing Group Limited (202228760)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s record keeping. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202421085)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint.
A2Dominion Housing Group Limited (202309936)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal complaint.
A2Dominion Housing Group Limited (202331913)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.
A2Dominion Housing Group Limited (202333868)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information about service charges. Concerns about communal repairs. Concerns about communal cleaning. Concerns about the management of anti social behaviour (ASB). …
A2Dominion Housing Group Limited (202322161)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of leaks in her bathroom. Associated complaint.
A2Dominion Housing Group Limited (202317948)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202228086)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202335032)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
A2Dominion Housing Group Limited (202410492)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports of damage to personal belongings. Response to reports of a water leak and the handling of subsequent remedial repairs. The …
A2Dominion Housing Group Limited (202342384)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling …
A2Dominion Housing Group Limited (202330901)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty windows. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202325318)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202308011)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. Repairs to the roof and electrical wiring. The formal complaint.
A2Dominion Housing Group Limited (202324097)
Reasonable Redress
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202413131)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of:
A2Dominion Housing Group Limited (202319254)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.
A2Dominion Housing Group Limited (202325555)
Partial Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed her property to supported housing without consultation.
A2Dominion Housing Group Limited (202415634)
Partial Maladministration
Complaint: Information and data management
REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
A2Dominion Housing Group Limited (202319987)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.
A2Dominion Housing Group Limited (202334443)
Reasonable Redress
Complaint: Old Estate Management categories
The landlord’s handling of the resident’s request for it to install a lift in her building.
A2Dominion Housing Group Limited (202321836)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to the bathroom.
A2Dominion Housing Group Limited (202323177)
Reasonable Redress
Complaint: Old Property Condition categories
This complaint is about how the landlord handled repairs to the resident’s front and back doors.
A2Dominion Housing Group Limited (202206961)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of its request for the removal of items in the communal garden.
A2Dominion Housing Group Limited (202340173)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
A2Dominion Housing Group Limited (202342967)
No Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation and heating problems and contributed to mould. The resident's health and safety concerns in returning to her property from temporary …
A2Dominion Housing Group Limited (202316314)
Maladministration
Complaint: Financial
The complaint is about the landlord’s:
A2Dominion Housing Group Limited (202413921)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.