Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
Clear all
Search: "Clarion Housing Association Limited" ×

Showing 817 of 16,227 decisions matching "Clarion Housing Association Limited"

Clarion Housing Association Limited (202450956) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202450956 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in the property and has medical conditions, which […]
Case 202450956 · 25 Nov 2025
Clarion Housing Association Limited (202339075) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202339075 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 Background In November 2021 the resident told the landlord she had concerns about […]
Case 202339075 · 24 Nov 2025
Clarion Housing Association Limited (202432689) Maladministration
Complaint: Managing Relations
Decision Case ID 202432689 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident complained to the landlord that it had not resolved […]
Case 202432689 · 24 Nov 2025
Clarion Housing Association Limited (202428301) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident complained to the landlord about the heating system at […]
Case 202428301 · 21 Nov 2025
Clarion Housing Association Limited (202340917) Partial Maladministration
Complaint: Financial
Decision Case ID 202340917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 20 November 2025 Background The resident pays variable service charges. The landlord provided its certificate of […]
Case 202340917 · 20 Nov 2025
Clarion Housing Association Limited (202346216) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202346216 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident moved into the property in September 2022. She […]
Case 202346216 · 20 Nov 2025
Clarion Housing Association Limited (202418621) Maladministration
Complaint: Managing Relations
Decision Case ID 202418621 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident complained about the landlord’s response to their report […]
Case 202418621 · 20 Nov 2025
Clarion Housing Association Limited (202340672) Partial Maladministration
Complaint: Financial
Decision Case ID 202340672 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 November 2025 Background The resident lives in a flat situated in a block on […]
Case 202340672 · 19 Nov 2025
Clarion Housing Association Limited (202311046) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202311046 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is an assured tenant of the landlord which […]
Case 202311046 · 17 Nov 2025
Clarion Housing Association Limited (202336251) Maladministration
Complaint: Managing Relations
Decision Case ID 202336251 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background Around November 2022, the resident said she reported several issues […]
Case 202336251 · 17 Nov 2025
Clarion Housing Association Limited (202315352) Partial Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a flat. The resident reported concerns […]
Case 202315352 · 14 Nov 2025
Clarion Housing Association Limited (202330826) Partial Maladministration
Complaint: Financial
Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background At the time of the complaint, the resident lived in […]
Case 202330826 · 13 Nov 2025
Clarion Housing Association Limited (202428853) Partial Maladministration
Complaint: Financial
Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property which is a 1-bedroom […]
Case 202428853 · 13 Nov 2025
Clarion Housing Association Limited (202327698) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202327698 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 October 2025 Background The resident lives in flat in a purpose-built block. The block […]
Case 202327698 · 11 Nov 2025
Clarion Housing Association Limited (202334258) Partial Maladministration
Complaint: Financial
Decision Case ID 202334258 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 October 2025 Background The resident pays the landlord a variable service charge. When the […]
Case 202334258 · 11 Nov 2025
Clarion Housing Association Limited (202428538) Partial Maladministration
Complaint: Financial
Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident’s tenancy of the property, a one-bedroom house, began in […]
Case 202428538 · 7 Nov 2025
Clarion Housing Association Limited (202433180) Reasonable Redress
Complaint: Financial
Decision Case ID 202433180 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 5 November 2025 Background The resident pays a service charge to the landlord which includes […]
Case 202433180 · 7 Nov 2025
Clarion Housing Association Limited (202427803) Partial Maladministration
Complaint: Managing Relations
The landlord accepted failings in its handling of the resident’s complaints. It apologised and offered compensation, which was sufficient to put things right during the complaints procedure.
Case 202427803 · 5 Nov 2025
Clarion Housing Association Limited (202422633) No Maladministration
Complaint: Estate Management
Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in a 1-bedroom ground floor flat. He […]
Case 202422633 · 4 Nov 2025
Clarion Housing Association Limited (202413791) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom property with her son […]
Case 202413791 · 31 Oct 2025
Clarion Housing Association Limited (202421608) Partial Maladministration
Complaint: Financial
Decision Case ID 202421608 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a house with her 3 children. […]
Case 202421608 · 31 Oct 2025
Clarion Housing Association Limited (202315456) Mediation
Complaint: Managing Relations
Decision Case ID 202315456 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background At the beginning of 2023, the resident was supplied with a […]
Case 202315456 · 30 Oct 2025
Clarion Housing Association Limited (202334818) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334818 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house. The landlord was […]
Case 202334818 · 30 Oct 2025
Clarion Housing Association Limited (202348465) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds an assured tenancy with the landlord and […]
Case 202348465 · 30 Oct 2025
Clarion Housing Association Limited (202408708) Partial Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202408708 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2-bedroom house at the time of […]
Case 202408708 · 30 Oct 2025
Clarion Housing Association Limited (202429668) No Maladministration
Complaint: Managing Relations
Decision Case ID 202429668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a one-bedroom flat. He has long-term physical […]
Case 202429668 · 30 Oct 2025
Clarion Housing Association Limited (202313988) Maladministration
Complaint: Managing Relations
Decision Case ID 202313988 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house with her partner […]
Case 202313988 · 29 Oct 2025
Clarion Housing Association Limited (202317700) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202317700 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 October 2025 Background The resident is the shared owner of a flat in a […]
Case 202317700 · 29 Oct 2025
Clarion Housing Association Limited (202410423) Partial Maladministration
Complaint: Financial
Decision Case ID 202410423 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom ground floor flat and […]
Case 202410423 · 28 Oct 2025
Clarion Housing Association Limited (202413403) No Maladministration
Complaint: Managing Relations
Decision Case ID 202413403 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 October 2025 Background At the time of the complaint the resident lived in […]
Case 202413403 · 28 Oct 2025
Clarion Housing Association Limited (202424563) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424563 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is a tenant of the landlord and occupies […]
Case 202424563 · 28 Oct 2025
Clarion Housing Association Limited (202429796) Maladministration
Complaint: Managing Relations
Decision Case ID 202429796 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom flat in a block. […]
Case 202429796 · 27 Oct 2025
Clarion Housing Association Limited (202343145) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Case 202343145 · 24 Oct 2025
Clarion Housing Association Limited (202346533) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom house with a garden. She […]
Case 202346533 · 24 Oct 2025
Clarion Housing Association Limited (202502504) Partial Maladministration
Complaint: Financial
Decision Case ID 202502504 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor flat. What the […]
Case 202502504 · 24 Oct 2025
Clarion Housing Association Limited (202324668) No Maladministration
Complaint: Managing Relations
Decision Case ID 202324668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is a leaseholder of a ground floor flat […]
Case 202324668 · 23 Oct 2025
Clarion Housing Association Limited (202347247) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202347247 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom semi-detached house with her son. […]
Case 202347247 · 23 Oct 2025
Clarion Housing Association Limited (202412747) No Maladministration
Complaint: Managing Relations
Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lived in a 3-bedroom house and was an assured […]
Case 202412747 · 23 Oct 2025
Clarion Housing Association Limited (202327274) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202327274 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident holds a joint assured tenancy with the landlord […]
Case 202327274 · 22 Oct 2025
Clarion Housing Association Limited (202417054) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom bungalow. She has several […]
Case 202417054 · 22 Oct 2025
Clarion Housing Association Limited (202327224) Outside Jurisdiction
Complaint: Financial
Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a room in an assisted living facility […]
Case 202327224 · 20 Oct 2025
Clarion Housing Association Limited (202440508) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in the property which is a 2-bedroom […]
Case 202440508 · 20 Oct 2025
Clarion Housing Association Limited (202413276) Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns about service charges for: Ground maintenance. Pest control. We have also considered the landlord’s complaint handling.
Case 202413276 · 15 Oct 2025
Clarion Housing Association Limited (202342880) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident has an assured tenancy with the landlord which […]
Case 202342880 · 14 Oct 2025
Clarion Housing Association Limited (202444890) Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Case 202444890 · 13 Oct 2025
Clarion Housing Association Limited (202413104) Maladministration
Complaint: Managing Relations
Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 October 2025 Background The resident owns the property, a 1-bedroom third floor flat, and […]
Case 202413104 · 10 Oct 2025
Clarion Housing Association Limited (202442614) Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s hot water supply.
Case 202442614 · 10 Oct 2025
Clarion Housing Association Limited (202321530) Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in.
Case 202321530 · 9 Oct 2025
Clarion Housing Association Limited (202340162) Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its decision to pay compensation into the resident’s rent account. We have also considered the landlord’s complaint handling.
Case 202340162 · 8 Oct 2025
Clarion Housing Association Limited (202323546) No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint.
Case 202323546 · 6 Oct 2025