Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 427 of 16,227 decisions matching "Notting Hill Genesis"
Notting Hill Genesis (202441676)
Partial Maladministration
Complaint: Financial
Decision Case ID 202441676 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat which is owned and […]
Notting Hill Genesis (202428752)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October 2025 Background The resident lives in the property with her child, her sibling and […]
Notting Hill Genesis (202327646)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the ceiling. Temporary accommodation for the resident. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202342604)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202342604 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a one-bedroom, top floor flat. There are 3 flats […]
Notting Hill Genesis (202409868)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202409868 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident has lived in the 3-bedroom house since 2021. She […]
Notting Hill Genesis (202432745)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202432745 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Licence Date 13 October 2025 Background Since August 2022 the resident has lived in emergency accommodation run by the […]
Notting Hill Genesis (202446567)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of kitchen floor repairs. The landlord’s complaint handling.
Notting Hill Genesis (202402941)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Notting Hill Genesis (202338131)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint.
Notting Hill Genesis (202219004)
Partial Maladministration
Complaint: Financial
The resident’s complaint is about the landlord’s: Provision of audited service charge accounts. Handling of her associated complaint.
Notting Hill Genesis (202313839)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the bedroom walls. Concerns raised over staff conduct and communication. The associated complaint.
Notting Hill Genesis (202433631)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: Repairs to the boiler. Damp and mould in the property. Repairs to the window restrictor. Reports of damage to the property and possessions following a leak. The resident’s requests to move. The …
Notting Hill Genesis (202449068)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated management transfer request. We have also investigated the landlord’s complaint handling.
Notting Hill Genesis (202400322)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s:
Notting Hill Genesis (202409824)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Report of domestic abuse and request for a housing transfer. Concern about staff conduct. Associated formal complaint.
Notting Hill Genesis (202420136)
Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s ongoing reports of pests. the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (202345841)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of repair issues to the bathroom, damp and mould. Concerns about the suitability of temporary accommodation. Concerns about the theft of her daughter’s wheelchair. The Ombudsman has also looked …
Notting Hill Genesis (202346197)
Partial Maladministration
Complaint: Financial
The leaseholder’s complaint is about the landlord’s handling of: Her concerns about turnover of staff. Her concerns regarding sinking funds and service charges. We have also considered the landlord’s complaint handling.
Notting Hill Genesis (202420475)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the theft of the resident’s bike from the communal bike store.
Notting Hill Genesis (202426470)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202214589)
Partial Maladministration
Complaint: Financial
The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. The Ombudsman has also considered the landlord’s complaints handling.
Notting Hill Genesis (202307459)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the landlord’s handling of the complaint.
Notting Hill Genesis (202432622)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of the resident’s: Reports that her floor was sinking. Reports of rodents in her property. This complaint is also about the landlord’s handling of the associated complaint.
Notting Hill Genesis (202435844)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s reports that the communal door was not secure. The resident’s reports that the bin store was not secure and was unclean. The resident’s reports that the flooring in the building …
Notting Hill Genesis (202345749)
Partial Maladministration
Complaint: Financial
The complaint is about:
Notting Hill Genesis (202331059)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about access to her garden.
Notting Hill Genesis (202450560)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. Repairs to internal doors inside the flat. We have also considered the landlord’s complaint handling.
Notting Hill Genesis (202446412)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing.
Notting Hill Genesis (202315662)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The resident’s concerns regarding her rent arrears. The Ombudsman has also investigated the landlord’s handling of the complaint. In its stage …
Notting Hill Genesis (202435906)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff to open and close. Request to replace the bathroom at the property. Further repair requests and reports of damp and …
Notting Hill Genesis (202448512)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a leaking roof.
Notting Hill Genesis (202328376)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a parking bay.
Notting Hill Genesis (202419691)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year 2022 to 2023. the service charge account for the financial year 2024 to 2025.
Notting Hill Genesis (202304367)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the hot water cylinder in her property. The resident’s complaint.
Notting Hill Genesis (202321669)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing roof tiles. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202422116)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202344083)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s reports about its staff’s conduct. Complaint handling.
Notting Hill Genesis (202332704)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet room. The Ombudsman has also considered the associated complaint handling.
Notting Hill Genesis (202320998)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate and access to her allocated parking space. We are also considering the landlord’s complaint handling.
Notting Hill Genesis (202405095)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). Reports of the smell of cannabis around her property. Associated complaint.
Notting Hill Genesis (202425027)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A leak in the property. Damp and mould in the property. Electrical safety issues. Temporary rehousing. We have also investigated the landlord’s complaint handling.
Notting Hill Genesis (202234288)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202427550)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. Reports of a broken balcony door. Query about her housing priority date.
Notting Hill Genesis (202405804)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of the year-end service charge accounts for 2022-2023. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (202440517)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord ‘s handling of: The resident’s reports of a faulty shower. The resident’s complaint.
Notting Hill Genesis (202404192)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s reports of a loss of heating and hot water. Complaint handling.
Notting Hill Genesis (202422119)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The provision of sandbags, reimbursement for damaged goods, and flooring repairs after a sewage flood in the resident's property. The resident’s reports of a person urinating in the communal areas of her …
Notting Hill Genesis (202317422)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s service charge account. The associated complaint.
Notting Hill Genesis (202333114)
No Maladministration
Complaint: Estate Management
The complaint is about the landlords: Decision to withdraw the resident’s access to on-site parking. Response to the resident’s request for a housing transfer. Handling of the resident’s complaint.
Notting Hill Genesis (202336066)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns regarding the delays in the window and kitchen replacement. Associated complaint and communication requirements.