Housing Ombudsman Decisions

Decision Case ID 202427526 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 29 October 2025 Background The resident is a leaseholder. The property is an upstairs flat in a […]

Decision Case ID 202502124 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is a tenant of the landlord. This is a 2-bedroom […]

The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of damage to her property The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the resident’s request to be allocated a disabled parking space. Consideration of the resident’s vulnerability and disability while dealing with her …

The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The associated complaint.

The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and mould. The resident’s reports of mice in the property. The resident’s Subject Access Request (SAR). The associated complaints.

REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The Ombudsman has considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of noise nuisance from a neighbouring property and a nearby pub. Associated complaint.

The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response to the resident’s concerns about the presence of lead within the property. Complaint handling.

The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s reports of a roof leak. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, and mould. The resident’s request for a new kitchen and bathroom. The resident’s reports regarding the standard of work to …

The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea infestation. We will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint.

The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation request. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s handling of the: Resident’s request for a permanent transfer to alternative accommodation. Associated complaints.

The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal areas. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint in the communal areas. The complaint.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move to temporary accommodation. Request for compensation for damage to belongings. We have also considered the landlord’s complaint handling.