Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 455 of 16,227 decisions matching "Southern Housing"
Southern Housing (202413388)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413388 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat. What the complaint is about […]
Southern Housing (202324360)
Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202324360 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background On 17 June 2021 the resident reported she was experiencing damp and […]
Southern Housing (202337894)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lived in a 1-bedroom ground floor flat, and had an […]
Southern Housing (202429318)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Southern Housing (202446502)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of water leaks into the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Southern Housing (202321426)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lived in the property which was a 3-bedroom house with […]
Southern Housing (202401836)
Maladministration
Complaint: Managing Relations
Decision Case ID 202401836 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 13 October 2025 Background The resident lives in a 2-bedroom ground floor flat. What the complaint is […]
Southern Housing (202427982)
Maladministration
Complaint: Managing Relations
Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom house with a storage heating system. […]
Southern Housing (202429762)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 October 2025 Background The resident lives in a maisonette flat. In April 2024, the resident […]
Southern Housing (202502888)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident and her husband are assured tenants of the landlord. The […]
Southern Housing (202315785)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated complaint.
Southern Housing (202340006)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of a planned kitchen renewal. We have also considered the landlord’s complaint handling.
Southern Housing (202407153)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Requests for adjustments to CCTV. Associated complaint.
Southern Housing (202415515)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling of the complaint.
Southern Housing (202427647)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202427647 Southern Housing 1 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202335924)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: communication with the resident about lowering her ceiling. response to the resident’s requests for compensation. handling of the complaint.
Southern Housing (202338859)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports about the personal impact she experienced as a result of communal repair issues.
Southern Housing (202339455)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s reports about a ground floor communal door, her mailbox, flat doors, and pigeons in the loft. A request for a residents’ meeting. The resident’s concerns about missing rent payments.
Southern Housing (202342145)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of water ingress and damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.
Southern Housing (202405212)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s garden and fence. The Ombudsman has also investigated the landlord’s handling of the complaint.
Southern Housing (202404075)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202336213)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.
Southern Housing (202220219)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within the property. Request for it to repair the windows and doors at the property. Concerns about damage to the garden …
Southern Housing (202427723)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and noise nuisance. Request for a housing transfer.
Southern Housing (202348554)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the size of her garden. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Southern Housing (202329798)
Outside Jurisdiction
Complaint: Managing Relations
REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Southern Housing (202413994)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of queries raised by the resident about the building’s intercom system. We have also considered the landlord’s complaint handling.
Southern Housing (202431230)
No Maladministration
Complaint: Financial
The resident’s complaint is about the landlord’s refusal to pay for repairs to a fridge-freezer.
Southern Housing (202453288)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the associated repairs. Request for a management move.
Southern Housing (202329683)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Communication about legal action against the resident’s neighbour. Response to the resident’s request to be moved. Handling of the associated complaint.
Southern Housing (202500448)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s reports concerning repairs to the external communal lighting. The associated complaint.
Southern Housing (202438252)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlords handling of the resident’s reports of a roof leak.
Southern Housing (202438647)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a boiler repair.
Southern Housing (202336546)
Maladministration
Complaint: Financial
The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. We have also assessed the landlord’s complaint handling.
Southern Housing (202336236)
No Maladministration
Complaint: Financial
Your complaint is about the landlord's handling of the utilities aspect of the service charge and the associated complaint.
Southern Housing (202418976)
No Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord’s handling of her reports that it installed the back garden incorrectly.
Southern Housing (202336383)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also considered the landlord’s complaint handling.
Southern Housing (202337196)
Reasonable Redress
Complaint: Old Complaints Handling categories
The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint.
Southern Housing (202347516)
Maladministration
Complaint: Responsive repairs/activity
This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building.
Southern Housing (202324841)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Communication in relation to the resident’s requests for information. Complaint handling.
Southern Housing (202430139)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint handling.
Southern Housing (202413945)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of way. Reports of antisocial behaviour (ASB).
Southern Housing (202401999)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.
Southern Housing (202325518)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.
Southern Housing (202344402)
No Maladministration
Complaint: Managing Relations
The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. The landlord’s response to the resident’s request for a kitchen and bathroom upgrade. The landlord's communication with the resident.
Southern Housing (202320023)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and a lack of ventilation in the property. repairs to the intercom. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202311735)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.
Southern Housing (202304987)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint.
Southern Housing (202325387)
Partial Maladministration
Complaint: Financial
The complaint is about: the increase in the costs of the resident’s service charge. the landlord’s handling of the resident’s request for documents relating to service charges for the year 2021-2022. The Ombudsman has also taken the decision to investigate …
Southern Housing (202441914)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould leaks window repairs damage to personal belongings