Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and associated repairs. the associated complaint.

The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord’s complaint handling.

The landlord’s response to the resident’s complaint about the presence of asbestos in her property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of communal door repairs between July 2022 and March 2023. Response to the resident’s enquiries about communal redecoration. Response to the resident’s concerns about window cleaning in 2022. Handling of the resident’s reports …

The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property.

The complaint is about the landlord’s handling of the resident’s reports that his neighbour’s home business was causing noise nuisance. The Ombudsman has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, including a subsequent mice infestation. Associated complaint.

The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling.

The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. a damp and mould survey at the property. The Ombudsman will also assess the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff conduct.

The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be referred to a professional witness service. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of noise transfer from the cold-water tank room. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: responsive repairs following leaks to her property. subsequent complaint.

The complaint is about: The landlord’s handling of the resident’s reports of faulty windows. The associated complaint handling.

The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The associated complaint.