Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 299 of 16,227 decisions matching "The Guinness Partnership Limited"
The Guinness Partnership Limited (202340208)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the electric fuse box.
The Guinness Partnership Limited (202340094)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack
The Guinness Partnership Limited (202445258)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject access request (SAR). Handling of the resident’s reports its staff recorded a visit in her home. Response to the resident’s …
The Guinness Partnership Limited (202346714)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments.
The Guinness Partnership Limited (202429616)
No Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202422438)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202448810)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s reports of a leak. The landlord’s handling of the resident’s concerns about the windows and external doors . The …
The Guinness Partnership Limited (202347800)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s concerns about her garden path.
The Guinness Partnership Limited (202405704)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door.
The Guinness Partnership Limited (202407989)
Partial Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler.
The Guinness Partnership Limited (202337438)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of the resident’s reports of pests.
The Guinness Partnership Limited (202319272)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: concerns regarding estate signage. associated complaint.
The Guinness Partnership Limited (202331014)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202326468)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result of the leak The Ombudsman has also considered the landlord’s: complaint handling record keeping
The Guinness Partnership Limited (202434704)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints.
The Guinness Partnership Limited (202330750)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour (ASB). complaint handling.
The Guinness Partnership Limited (202327344)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s query regarding: The obligation to pay service charges, which include a management fee with a 10-15% levy. Service charges. Demands for unpaid service charges and ground rent. The associated complaint.
The Guinness Partnership Limited (202419280)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: complaint from June 2023 about noise disturbance because of improvement works. recent concerns about noise disturbance from improvement works. associated complaint.
The Guinness Partnership Limited (202435422)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint.
The Guinness Partnership Limited (202310730)
Partial Maladministration
Complaint: Estate Management
The complaint is regarding the landlord’s handling of the resident’s concerns about: Increases in rent and service charges. Repairs to the communal front door. Repairs to the communal lift. Reports the communal television was not working. Maintenance of the communal …
The Guinness Partnership Limited (202319901)
Partial Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An external sewage leak. A pest infestation.
The Guinness Partnership Limited (202330917)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.
The Guinness Partnership Limited (202326682)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling.
The Guinness Partnership Limited (202326438)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden.
The Guinness Partnership Limited (202320830)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
The Guinness Partnership Limited (202413283)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: request for compensation following a leak and pest infestation at his previous address. concerns about his move in May 2021 and the condition of his new home. reports of an …
The Guinness Partnership Limited (202419804)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports of damp and mould.
The Guinness Partnership Limited (202431434)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint.
The Guinness Partnership Limited (202316816)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of concerns about an internal fire door.
The Guinness Partnership Limited (202313998)
Maladministration
Complaint: Financial
The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s property.
The Guinness Partnership Limited (202318752)
Maladministration
Complaint: Managing Relations
The complaint is about: The resident's reports of faulty windows resulting in damp and mould. The resident's reports of faulty bathroom and kitchen fans. The resident's reports of poor complaint handling.
The Guinness Partnership Limited (202322043)
Reasonable Redress
Complaint: Old Property Condition categories
The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, the facias, the soffits, roof, doors and window frames of the property.
The Guinness Partnership Limited (202406803)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of the bathroom flooring. Reports of a faulty electric shower. Concerns about window cleaning. The associated complaint.
The Guinness Partnership Limited (202432658)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and mould. The landlord’s handling of the associated complaints.
The Guinness Partnership Limited (202335557)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.
The Guinness Partnership Limited (202318314)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs.
The Guinness Partnership Limited (202321575)
Partial Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services.
The Guinness Partnership Limited (202322465)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) concerning her neighbour below.
The Guinness Partnership Limited (202321703)
Reasonable Redress
Complaint: Financial
This complaint is about the landlord sending a rent arrears letter to the resident.
The Guinness Partnership Limited (202327955)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s request for replacement flooring.
The Guinness Partnership Limited (202334737)
Partial Maladministration
Complaint: Old Complaints Handling categories
This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.
The Guinness Partnership Limited (202417187)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.
The Guinness Partnership Limited (202306735)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202307786)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The resident’s reports of damp, mould and foul-smelling odour.
The Guinness Partnership Limited (202313877)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint.
The Guinness Partnership Limited (202218624)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member of staff in September 2022. Handling of a telephone conversation with the resident in November 2022. Handling of the resident’s …
The Guinness Partnership Limited (202319243)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: Reports of safety issues in the kitchen. Associated complaint.
The Guinness Partnership Limited (202324073)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202340836)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: the landlord’s response to the resident’s reports of repairs to the windows and doors. the landlord’s complaint handling.
The Guinness Partnership Limited (202227432)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority A rehousing banding. Handling of an internal inspection of the property. Complaint handling.