Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 486 of 16,227 decisions matching "authority"
City of Lincoln Council (202448151)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 February 2026 Background The resident lives in a block […]
London Borough of Newham (202448284)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a house […]
London Borough of Tower Hamlets (202400211)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a […]
Royal Borough Of Greenwich (202432004)
Maladministration
Complaint: Managing Relations
Decision Case ID 202432004 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 February 2026 Background The resident has physical disabilities and some […]
London Borough of Camden Council (202513249)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives in a […]
London Borough of Croydon (202518995)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives with her 3 […]
London Borough of Ealing (202325804)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The landlord has vulnerabilities for the […]
London Borough of Lambeth (202440644)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident reported a leak coming […]
Sandwell Metropolitan Borough Council (202406753)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 February 2026 Background The resident complained to the landlord about […]
Basildon Borough Council (202451868)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident says her household includes 2 […]
City of Doncaster Council (202519515)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident asked the landlord to […]
London Borough of Camden Council (202522015)
Maladministration
Complaint: Managing Relations
Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background In April 2025, the resident […]
London Borough of Hammersmith and Fulham (202226285)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives in […]
London Borough of Hammersmith and Fulham (202521839)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in […]
London Borough of Hounslow (202413509)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The landlord agreed to assign the […]
London Borough of Lewisham (202417652)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202417652 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 January 2026 Background The resident reported a leak and […]
Arun District Council (202524839)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202524839 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background At the time of the complaint, the […]
City of Westminster Council (202409414)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a studio […]
Darlington Borough Council (202452047)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground‑floor flat […]
London Borough of Croydon (202504858)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 January 2026 Background The property is a 2-bedroom flat on the top floor of […]
London Borough of Hackney (202410034)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202410034 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 6th […]
London Borough of Hackney (202522014)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about the quality […]
London Borough of Hounslow (202344511)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344511 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground-floor […]
London Borough of Lambeth (202441932)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441932 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives with her young […]
London Borough of Lambeth (202508157)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a flat […]
Medway Council (202423533)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The landlord replaced the bathroom in the property […]
Newcastle City Council (202330820)
Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202330820 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background In December 2022 the resident applied to […]
Basildon Borough Council (202515324)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515324 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 January 2026 Background The leaseholder does not live in the property. […]
Birmingham City Council (202448332)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448332 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident said he experienced antisocial behaviour […]
East Devon District Council (202500373)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a bungalow. […]
London Borough of Islington (202438826)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202438826 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 January 2026 Background The resident told the landlord she felt unsafe due to […]
London Borough of Islington (202500964)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives in the property […]
London Borough of Lambeth (202338105)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202338105 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 3 […]
Royal Borough of Kensington and Chelsea (202436269)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives on […]
City of Lincoln Council (202513116)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives in a flat […]
City of Westminster Council (202336425)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336425 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 27 January 2026 Background The resident has a 5 year flexible tenancy. She […]
Dudley Metropolitan Borough Council (202418280)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
London Borough of Hillingdon (202439557)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
London Borough of Hounslow (202518163)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202518163 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her adult […]
London Borough of Waltham Forest (202515515)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident raised a legal […]
Barnsley Metropolitan Borough Council (202506461)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202506461 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The landlord moved the resident into […]
Canterbury City Council (202339997)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident is a secure tenant by […]
Fareham Borough Council (202417935)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 January 2026 Background The property is a mid-terraced house. The landlord described the walls […]
London Borough of Barnet (202429400)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429400 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident reported damp and mould […]
Mansfield District Council (202527837)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident lives by himself in a […]
Barnsley Metropolitan Borough Council (202431978)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident reported leaks in his […]
Basildon Borough Council (202519152)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 January 2025 Background The resident lives on the 2nd floor of […]
City of Wolverhampton Council (202519716)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519716 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The landlord is aware the resident […]
London Borough of Enfield (202339314)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 January 2026 Background The resident lives in a 2-bedroom maisonette, located in a low-rise […]
London Borough of Lambeth (202436408)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436408 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 The resident experienced a leak at the […]