Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,208 of 16,227 decisions matching "London "
London & Quadrant Housing Trust (L&Q) (202230100)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. The landlord’s complaints handling has also been considered.
London & Quadrant Housing Trust (L&Q) (202329496)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest infestation. Associated complaint.
London Borough of Lambeth (202324382)
Severe Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for information about his service charge.
London Borough of Lewisham (202330074)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London Borough of Lewisham (202341994)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould.
London Borough of Newham (202343454)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202310204)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about the affordability of the property and request for a transfer. Response to the resident’s concern that it did not complete …
London & Quadrant Housing Trust (L&Q) (202304259)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s handling of the associated complaint.
London Borough of Camden Council (202227296)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also about the landlord’s handling of the complaint and resolution offered.
London Borough of Ealing (202411060)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent damp and mould and fly infestation.
London & Quadrant Housing Trust (L&Q) (202411689)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London Borough of Barking and Dagenham (202348403)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202410614)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint handling.
Haringey London Borough Council (202330177)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202308548)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen tap. Reimbursement of additional water charges due to leaks. The complaint is also about the landlord’s handling of the complaint …
London & Quadrant Housing Trust (L&Q) (202315212)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The Ombudsman has investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202323654)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould in her property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
London & Quadrant Housing Trust (L&Q) (202343786)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent repairs. Handling of the resident’s report of damage to her personal belongings. Complaint handling. This report has also considered the …
Haringey London Borough Council (202402848)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Newham (202222853)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has also considered the landlord’s handling of the related complaint.
London & Quadrant Housing Trust (L&Q) (202310991)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202324497)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
London Borough of Hackney (202225946)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front door. The associated complaint.
Haringey London Borough Council (202313685)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202217703)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A leak coming through the bathroom ceiling from the roof. A leak under her kitchen sink. The Ombudsman has also considered …
Haringey London Borough Council (202312808)
Maladministration
Complaint: Estate Management
The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint.
London Borough of Newham (202226552)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering in the main bedroom. Fencing in the garden. The neighbour’s overhanging tree. A leak in the bathroom and the subsequent …
London & Quadrant Housing Trust (202305784)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202219217)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202223776)
Maladministration
Complaint: Information and data management
The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom windows. The Ombudsman has also considered the landlord’s: Record keeping. Associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202230164)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property and bin store. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313921)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s concerns about retaliation from her neighbour following her reports. The resident’s concerns about earlier reports by former residents involving the …
London & Quadrant Housing Trust (L&Q) (202317798)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports about damp and mould.
London Borough of Barnet (202307049)
Outside Jurisdiction
Complaint: Old Tenants Behaviour categories
The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling of antisocial behaviour (ASB) and alleged disability discrimination against the resident.
London Borough of Hillingdon (202338766)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint.
London Borough of Lambeth (202345112)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s complaints.
London Borough of Lambeth (202403107)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support pillars. The associated complaint.
London Borough of Lewisham (202344279)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould.
London Borough of Redbridge (202400614)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202212072)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s concerns about asbestos in the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202224058)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica dust within the property. Concerns about the workmanship of previously completed repairs within the property.
London & Quadrant Housing Trust (L&Q) (202227796)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information to a third party without her consent. A tenancy transfer from a joint tenancy into a sole tenancy following a …
London & Quadrant Housing Trust (L&Q) (202309085)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313842)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.
London & Quadrant Housing Trust (L&Q) (202325715)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.
London & Quadrant Housing Trust (L&Q) (202311830)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of repairs to the window seals. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202317035)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord's handling of the resident’s reports about antisocial behaviour. The landlord’s complaints handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202201163)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202227632)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.
London & Quadrant Housing Trust (L&Q) (202301182)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.