Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. This Service has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s complaint handling has also been investigated.

The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.

The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the landlord’s: Handling of the associated formal complaint. Record keeping with respect to the issues.

The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required to the roof. the associated complaint.

The complaint is about the landlord’s handling of the resident’s damp and mould reports.

The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint.

The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted in damp and mould.

The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. Bathroom taps. Warped floorboards. A report that the resident had been injured within her property. The Ombudsman has also investigated …

The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused by blocked drainage. Reports of an infestation of mice. Reports of an overgrown tree in a neighbouring garden Associated complaint.

The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. The presence of damp and mould in the property. This report also looks at the landlord’s handling of the resident’s …

The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from historic leaks.

The complaint is about the landlord’s response to the resident’s concerns about service charges.

The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent damage to her belongings. The Service has also considered the landlord’s: Record keeping. Handling of the complaint.

The complaint is about: The landlord’s handling of the resident’s reports of roof leaks affecting her loft and kitchen ceiling, including the landlord’s communication. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of: reports of anti-social behaviour, including noise nuisance and noise transference. the resident’s request for rehousing on medical grounds. the associated complaint.

The complaint is about the landlord’s: Handling of the resident’s transfer application. Complaint handling.

The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s handling of the associated complaint.