Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
16,227 decisions
GreenSquareAccord Limited (202343731)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives with her children in the property. The landlord is […]
Home Group Limited (202506127)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
U7Decision Case ID 202506127 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The landlord moved the resident to another property due to disrepair […]
London Borough of Hammersmith and Fulham (202321886)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident lives in […]
London Borough of Islington (202412905)
Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord did not respond appropriately to the resident’s earlier complaint which caused further delays in reaching a resolution. It also did not address all the issues raised which was not in line with its policy.
London Borough of Lambeth (202401051)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401051 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The resident complained that an appointment was booked for […]
London & Quadrant Housing Trust (202230509)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202230509 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom ground floor flat […]
London & Quadrant Housing Trust (202407303)
Maladministration
Complaint: Managing Relations
Decision Case ID 202407303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 February 2026 Background The resident moved into the property in May […]
London & Quadrant Housing Trust (202409207)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a flat. The resident reported […]
Notting Hill Genesis (202514083)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202514083 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident asked her landlord to rehouse her following reports of […]
Orbit Group Limited (202442428)
Maladministration
Complaint: Managing Relations
Decision Case ID 202442428 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 13 February 2026 Background The property is a ground floor flat in a block. Between July […]
Peabody Trust (202325516)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202325516 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The landlord wrote to the resident about a complaint made by the […]
Plus Dane Housing Limited (202500289)
Maladministration
Complaint: Estate Management
Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom mid-terrace house with her husband […]
Red Kite Community Housing Limited (202424529)
Maladministration
Complaint: Managing Relations
Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom property. She has […]
Royal Borough Of Greenwich (202404580)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404580 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident’s complaint relates to the […]
Sanctuary Housing Association (202516965)
Maladministration
Complaint: Managing Relations
Decision Case ID 202516965 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident has reported a number of repairs to his home, […]
The Riverside Group Limited (202422870)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a first floor flat. The landlord’s recorded […]
Abri Group Limited (202431979)
Partial Maladministration
Complaint: Financial
Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident has lived in the property, a 2-bedroom, first floor […]
Birmingham City Council (202444007)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a 2-bedroom maisonette […]
London Borough of Croydon (202416544)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202416544 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident reported that someone was […]
London & Quadrant Housing Trust (202403156)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background Between May 2022 and November 2022, the resident reported […]
London & Quadrant Housing Trust (202431536)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident reported a leak in July 2024. […]
Places for People Group Limited (202507065)
Maladministration
Complaint: Managing Relations
Decision Case ID 202507065 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident is unhappy with the landlord’s handling of […]
Sanctuary Housing Association (202401004)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202401004 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident is elderly and was represented by a family member who […]
Sovereign Network Group (202341125)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202341125 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives in a house and pays a fixed service […]
Sovereign Network Group (202418080)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202418080 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident reported damp and mould in her property. The landlord is […]
Stonewater Limited (202307114)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202307114 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives on an estate that includes a shared car park, […]
The Guinness Partnership Limited (202513932)
Maladministration
Complaint: Managing Relations
Decision Case ID 202513932 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 February 2026 Background The resident reported several repairs to the landlord from November 2023 […]
The Guinness Partnership Limited (202526288)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background In February 2024 the resident reported leaks, damp and mould in […]
London Borough of Lambeth (202347067)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident, who has a disability, lives […]
Octavia Housing (202518189)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in the basement flat of a converted property. He […]
Orbit Group Limited (202529898)
Maladministration
Complaint: Managing Relations
Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a flat with 2 children under 5. […]
Sanctuary Housing Association (202444075)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202444075 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident reported a loss of heating and hot water on 28 […]
The Guinness Partnership Limited (202401179)
No Maladministration
Complaint: Old Moving to a Property categories
Decision Case ID 202401179 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Introductory Tenancy Date 11 February 2026 Background The resident lived in a 1‑bedroom flat with her 2 children, […]
Together Housing Association Limited (202336435)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202336435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident complained to the landlord about the conduct of contractors […]
Complaint: Estate Management
Decision Case ID 202424539 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background In early June 2024 the resident told the landlord that […]
Bristol City Council (202332077)
Maladministration
Complaint: Managing Relations
Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in a property with a […]
Clarion Housing Association Limited (202312346)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202312346 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 February 2026 Background The resident first reported cracks on an external wall in October […]
Harlow District Council (202522709)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives with her partner and […]
London Borough of Lambeth (202344328)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a top […]
London Borough of Newham (202328922)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328922 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident reported damp and mould […]
Midland Heart Limited (202453501)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a flat within a block. The doors […]
Notting Hill Genesis (202340423)
Partial Maladministration
Complaint: Financial
Decision Case ID 202340423 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 February 2026 Background The resident lives in a 2-bed ground floor flat. The […]
One Housing Group Limited (202418389)
Maladministration
Complaint: Managing Relations
Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident and her family moved to the property in […]
Orbit Housing Association Limited (202340432)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a 3 bedroom house with her […]
Orbit Housing Association Limited (202441912)
Maladministration
Complaint: Managing Relations
Decision Case ID 202441912 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident complained that the landlord failed to address her […]
Red Kite Community Housing Limited (202521890)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident reported concerns about sinking floors […]
Southwark Council (202434183)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives in a flat. He complained […]
Sovereign Network Group (202404566)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives on the third floor of a building that […]
Sparrow Shared Ownership Limited (202343253)
Reasonable Redress
Complaint: For profit
Decision Case ID 202343253 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 10 February 2026 Background The resident signed a shared ownership lease for the property […]
Wandle Housing Association Limited (202419604)
Maladministration
Complaint: Managing Relations
Decision Case ID 202419604 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 February 2026 Background The resident and her son live in a ground floor […]