Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
16,227 decisions
Basildon Borough Council (202344102)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a flat with […]
Birmingham City Council (202524388)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202524388 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 February 2026 Background The resident lives in a mid-terraced bungalow. […]
Hyde Housing Association Limited (202323792)
Partial Maladministration
Complaint: Financial
Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident complained about the way her garage rent was […]
Metropolitan Thames Valley Housing (MTV) (202427931)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202427931 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident has mental health, which the landlord was […]
Midland Heart Limited (202438645)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202438645 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident first raised his complaint while reporting repairs to the […]
Paradigm Housing Group Limited (202336944)
Maladministration
Complaint: Managing Relations
Decision Case ID 202336944 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident lived at the property with her child. She reported […]
Richmond Housing Partnership Limited (202449821)
Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident reported damp and mould to the landlord in […]
Sanctuary Housing Association (202326411)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202326411 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 9 February 2026 Background The resident has asthma and previously lived in a flat. He reported […]
Southampton City Council (202318910)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a one-bedroom flat […]
Southwark Council (202451019)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 February 2026 Background The resident lives in a maisonette. A communal district […]
Southwark Council (202451951)
Maladministration
Complaint: Managing Relations
Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February 2026 Background The resident told the landlord about repair issues which she believed were […]
Stonewater Limited (202424351)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202424351 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 February 2026 Background During repairs to the communal lift in the building, the resident raised […]
The Guinness Partnership Limited (202314900)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202314900 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 09 February 2026 Background The resident has disabilities that affect her mobility and her […]
Clarion Housing Association Limited (202403373)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The property is a flat in a block. In January […]
GreenSquareAccord Limited (202407830)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407830 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background On 5 April 2024 the resident contacted the landlord to report that […]
Hyde Housing Association Limited (202341519)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202341519 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 06 February 2026 Background The resident reported a leak into her flat from the property […]
London Borough of Barnet (202425854)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425854 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 February 2026 Background The resident told the landlord that […]
London Borough of Lambeth (202329834)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329834 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 February 2026 Background The resident is elderly and was […]
London & Quadrant Housing Trust (202217857)
Maladministration
Complaint: Managing Relations
Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The resident said that he has reported various repair […]
Newlon Housing Trust (202339569)
Mediation
Complaint: Planned Works
Decision Case ID 202339569 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background On 22 September 2022 the landlord began a planned kitchen renewal […]
Nottingham City Council (202322833)
No Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202322833 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported issues with the bedroom and living room doors on […]
Rochdale Boroughwide Housing Limited (202402942)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported experiencing problems with repairs to her property since […]
Salix Homes Limited (202453036)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202453036 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident lives in a flat on the 8th floor. The […]
Anchor Hanover Group (202329492)
Mediation
Complaint: Estate Management
Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident raised concerns about repair issues in the property. This […]
City of Lincoln Council (202448151)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 February 2026 Background The resident lives in a block […]
Home Group Limited (202504572)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 February 2026 Background The resident complained about damp and mould, various repairs and mice […]
Home Group Limited (202526750)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The property is a ground floor flat in a converted house. […]
London Borough of Newham (202448284)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a house […]
London Borough of Tower Hamlets (202400211)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a […]
Royal Borough Of Greenwich (202330458)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord did not meet its stage 1 timescale but acknowledged this failure and offered a reasonable resolution. It met the required timescale at stage 2.
The Guinness Partnership Limited (202338400)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338400 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 05 February 2026 Background Around 6 months after the resident moved into her newbuild property, […]
Torus62 Limited (202406994)
Maladministration
Complaint: Managing Relations
Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident complained about the length of time taken to repair a […]
Estuary Housing Association Limited (202341673)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202341673 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 4 February 2026 Background The resident lives in a 3-bed house with her son. […]
Hyde Housing Association Limited (202415846)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 04 February 2026 Background The resident complained about her landlord’s response to a number […]
Livv Housing Group (202440980)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 February 2026 Background The resident raised a complaint about a rat infestation at her […]
London & Quadrant Housing Trust (202328965)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 2 February 2026 Background The property is in a block of flats on the […]
Metropolitan Thames Valley Housing (MTV) (202526600)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202526600 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 4 February 2026 Background The resident said she was unhappy the landlord had […]
MHS Homes Ltd (202441321)
Partial Maladministration
Complaint: Voluntary
Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February 2026 Background The resident lives in the property with her children. She has health […]
Notting Hill Genesis (202402004)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402004 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background During July 2023 the resident asked to be moved because she […]
Paragon Asra Housing Limited (202440560)
Maladministration
Complaint: Financial
Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background The property is a 1-bedroom flat on the ground floor […]
Royal Borough Of Greenwich (202423535)
Maladministration
Complaint: Local Authority / ALMO or TMO
There were unnecessary delays in the landlord’s handling of the complaint which caused the resident significant time, trouble, and inconvenience in chasing a response to her concerns. The landlord acknowledged the delays but it did not put things right.
Southern Housing (202319000)
Outside Jurisdiction
Complaint: Occupancy Rights
Decision Case ID 202319000 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Applicant Date 4 February 2026 Background The resident took over her late husband’s tenancy in 2017. She ended the […]
Sovereign Network Group (202341831)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background During May 2023 decorators attended the resident’s property. They told her […]
A2Dominion Housing Group Limited (202421321)
Maladministration
Complaint: Financial
Decision Case ID 202421321 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 February 2026 Background The resident paid a variable service charge. In 2022, he raised queries […]
Amplius Living (202332714)
Maladministration
Complaint: Managing Relations
Decision Case ID 202332714 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident reported recurring damp and mould coming through the chimney breast […]
Clarion Housing Association Limited (202404850)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident held a joint tenancy but left the property because […]
Karibu Community Homes Limited (202421911)
Maladministration
Complaint: Managing Relations
Decision Case ID 202421911 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 3 February 2026 Background The resident complained about an ongoing leak which has […]
Complaint: Financial
Decision Case ID 202343322 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 3 February 2026 Background The resident pays a variable service charge. In September 2023, […]
Peabody Trust (202420928)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202420928 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 03 February 2026 Background The resident has health vulnerabilities which affect her lungs. She reported ongoing […]
Royal Borough Of Greenwich (202432004)
Maladministration
Complaint: Managing Relations
Decision Case ID 202432004 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 February 2026 Background The resident has physical disabilities and some […]