Housing Ombudsman Decisions

This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s concerns about loft insulation. This investigation also considers the landlord’s record keeping and complaint handling.

The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and internal decoration works.

The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement of service charges relating to the lift. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.

The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. The landlord’s handling of pest control issues. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and associated pipework. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal communal cleaning. the resident’s concerns that the estimated service charges had increased . The Ombudsman has also assessed the landlord’s: …

The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. Complaint handling and record keeping.

The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This report will also assess the landlord’s record keeping.

The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to the ceiling. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. Leaks and damp in the property. The Ombudsman has also considered the landlord’s associated complaint handling.

This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and a broken bin.

The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s request for compensation. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the front door. Damp and mould in the resident’s property.

The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s complaint handling has also been investigated.

The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal complaint.

The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling.

The complaint is about the landlord’s handling of a repair to the oven and fan.

This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her building. Repairs to her kitchen window. This complaint is also about the landord’s handling of the associated complaint.

This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling.

The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be rehoused. complaint handling.

The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.