Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 455 of 16,227 decisions matching "Southern Housing"
Southern Housing (202439760)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of discriminatory practices. The landlord’s handling of the resident’s concerns about the condition of the property when let. The landlord’s handling of the resident’s complaint.
Southern Housing (202442436)
Maladministration
Complaint: Responsive repairs/activity
This complaint is about the landlord’s handling of the resident’s reports about: Pests. Communal ceiling repairs.
Southern Housing (202403970)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Request to be rehoused. Reports of antisocial behaviour (ASB). Reports of issues with communal entrances to the block. Reports of issues with parking. Request it changed her name on its …
Southern Housing (202415124)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports about cracks to the bedroom ceiling. The associated complaint.
Southern Housing (202411939)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of lift repairs. We have considered the landlord’s complaint handling in this case.
Southern Housing (202410194)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould and related repairs for extractor fans, loft insulation and gutters. The resident’s reports about the front door. The resident’s reports about leaks and repairs to …
Southern Housing (202435331)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of leaks, and the associated repairs. The complaints process.
Southern Housing (202421343)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s concerns about setting up energy accounts. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202445587)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs at the resident’s property, namely: A leak in the bathroom. A faulty front door.
Southern Housing (202325589)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.
Southern Housing (202333665)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the sale of the property.
Southern Housing (202421109)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202332315)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A bathroom heating rail installation. The associated complaint.
Southern Housing (202401759)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to be transferred to another property on medical grounds. We have also considered the landlord’s: Record keeping. Complaint handling.
Southern Housing (202331028)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her front door. Issues with the temperature of the property. Repair issues with the flooring and skirting causing transference of smells. …
Southern Housing (202436229)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord's handling of the resident's reports about the water system.
Southern Housing (202101782)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the hot water system. Request for compensation for high energy costs.
Southern Housing (202423456)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s report of damp and mould. The Ombudsman will also consider the landlord’s complaint handling.
Southern Housing (202232562)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlords handling of: Works agreed in September 2021. The resident’s report of a leak. The associated complaint.
Southern Housing (202312644)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s complaint about the level and reasonableness of a service charge increase. The resident’s concerns about which elements of the service charges were payable. The resident’s request for further information about …
Southern Housing (202314409)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s reports about a boiler repair. Delays starting a gate adaptation. Handling of problems with the resident’s front door. Complaint handling.
Southern Housing (202425624)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to reports of noise and antisocial behaviour from the property above, including the resident’s request for soundproofing and repairs.
Southern Housing (202307505)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Concerns regarding the security of communal post boxes. Associated complaint.
Southern Housing (202330626)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of internal repairs to her property and damage to her front door. complaint.
Southern Housing (202329127)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and outstanding repairs. Reports of pest infestation in the property. Reports of a burst kitchen pipe. Formal complaint.
Southern Housing (202331211)
Maladministration
Complaint: Responsive repairs/activity
The complaint concerns the landlord’s handling of repairs to the resident’s windows.
Southern Housing (202216116)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Handling of the resident’s query about the communal garden. Complaint handling.
Southern Housing (202225067)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about the resident’s parking and antisocial behaviour (ASB) complaints.
Southern Housing (202214560)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: Communal door repairs. The resident’s requests for a refund of service charges for the period the communal door was not operational.
Southern Housing (202233515)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint.
Southern Housing (202318597)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs.
Southern Housing (202323565)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about: The landlord’s handling of her reports of antisocial behaviour (ASB). The landlord’s complaint handling.
Southern Housing (202308943)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint.
Southern Housing (202316840)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.
Southern Housing (202211259)
Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202211259 Southern Housing 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202229907)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the residents report of a broken boiler. the residents request for repairs to be completed, including: the lounge blind. a defective fridge freezer. the communal lift. the associated complaint.
Southern Housing (202316712)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to the doors at the resident’s property.
Southern Housing (202317462)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202322976)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. Related complaint handling.
Southern Housing (202323443)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to: The resident’s reports about the front door. The resident’s reports about increased heating costs due to the door issues. The resident’s reports about subsidence. The Ombudsman has also considered the landlord’s complaint …
Southern Housing (202330022)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.
Southern Housing (202318421)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord's maintenance and management of repairs to the block. The landlord's maintenance of CCTV. The landlord's response to the resident’s reports of anti-social behaviour (ASB) in the block. The landlord's response to the resident’s queries …
Southern Housing (202328281)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The mutual exchange, including the condition of the property and garden. The resident’s reports of repairs and pest infestation. The resident’s concerns about staff conduct. The resident’s reports of damp and mould, …
Southern Housing (202231873)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s complaint.
Southern Housing (202419050)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and antisocial behaviour (ASB). Fire safety concerns. Issues with window cleaning in the block . The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202324414)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused to his television by the landlord’s contractors.
Southern Housing (202330674)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Reports of a leak from their bathroom. Request for other repairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202431494)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord's response to reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202439743)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s: Concerns about having to temporarily decant. Enquiries about a mutual exchange. Concerns about its handling of repairs including damp and mould. Request for a management move.
Southern Housing (202119657)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling has also been considered.