Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 299 of 16,227 decisions matching "The Guinness Partnership Limited"
The Guinness Partnership Limited (202322309)
Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy.
The Guinness Partnership Limited (202341163)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: Reports of an electrical house fire. Associated complaint.
The Guinness Partnership Limited (202318479)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge the resident. The complaint.
The Guinness Partnership Limited (202319837)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The Guinness Partnership Limited (202231130)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.
The Guinness Partnership Limited (202316630)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202318212)
Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building.
The Guinness Partnership Limited (202339341)
Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.
The Guinness Partnership Limited (202317224)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.
The Guinness Partnership Limited (202300328)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the bathroom.
The Guinness Partnership Limited (202300833)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202320307)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports of antisocial behaviour (ASB) and noise nuisance. The complaint.
The Guinness Partnership Limited (202234598)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The Guinness Partnership Limited (202309509)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from her property to a separate garage below. Associated formal complaint.
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint.
The Guinness Partnership Limited (202228624)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
The Guinness Partnership Limited (202231653)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. Associated complaint.
The Guinness Partnership Limited (202335489)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202220124)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint.
The Guinness Partnership Limited (202347387)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that there was damp and mould throughout his property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The Guinness Partnership Limited (202402432)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The condition of the kitchen. The condition of the windows and external doors.
The Guinness Partnership Limited (202410678)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation.
The Guinness Partnership Limited (202234692)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s concerns about their privacy. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202229032)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202301313)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202300585)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint.
The Guinness Partnership Limited (202303154)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors attending the property on 7 October 2022 and not completing repair works. Discrimination towards himself. Repairs to plastering within the …
The Guinness Partnership Limited (202322181)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202337119)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the landlord’s associated complaint handling.
The Guinness Partnership Limited (202317444)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint.
The Guinness Partnership Limited (202329063)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp and mould. Associated complaint.
The Guinness Partnership Limited (202226924)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202234427)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Administration of the resident’s service charge account. Response to the resident’s request for a leaseholder panel. Complaint handling.
The Guinness Partnership Limited (202308333)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s handling of door and window replacements. The associated complaint handling.
The Guinness Partnership Limited (202344792)
Partial Maladministration
Complaint: Managing Relations
The complaint is about how the landlord has handled the resident’s management move. We have also considered how the landlord handled the resident’s complaint.
The Guinness Partnership Limited (202228193)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint.
The Guinness Partnership Limited (202402421)
Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of:
The Guinness Partnership Limited (202228954)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated complaint.
The Guinness Partnership Limited (202318175)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint.
The Guinness Partnership Limited (202307967)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property.
The Guinness Partnership Limited (202302231)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint handling.
The Guinness Partnership Limited (202322569)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to the resident’s concerns about the landlord’s redecoration of the property’s external and communal areas. Response to the resident’s concerns that …
The Guinness Partnership Limited (202308174)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of the resident’s concerns about outstanding repairs to his doors and fence. This report has also considered the landlord’s complaints handling.
The Guinness Partnership Limited (202344110)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling of the associated complaint.
The Guinness Partnership Limited (202125772)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the property. Associated formal complaint.
The Guinness Partnership Limited (202335480)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the appointment of a single point of contact for the resident. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202315404)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202337778)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord's response to the resident's: Reports of a smell coming from her sink and washing machine; Reports of damage caused by a leak from a neighbouring property; Request for new key fobs; Concerns about grounds …
The Guinness Partnership Limited (202303770)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s handling of the resident’s reports of a leak from the property above. The landlord’s complaint handling has also been investigated.
The Guinness Partnership Limited (202313653)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and the level of compensation offered.