Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 506 of 16,227 decisions matching "local"

Norwich City Council (202416233) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in supported accommodation. She […]
Case 202416233 · 23 Jan 2026
Cornwall Housing Limited (202520036) No Maladministration
Complaint: Managing Relations
Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a 2-bedroom bungalow. […]
Case 202520036 · 22 Jan 2026
Harlow District Council (202516942) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 January 2026 Background The resident’s property is a top floor […]
Case 202516942 · 22 Jan 2026
West Northamptonshire Council (202318491) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January 2026 Background The complainant became the leaseholder for a 1-bedroom second floor flat in […]
Case 202318491 · 22 Jan 2026
City of Wolverhampton Council (202519732) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background In January 2025 the resident asked […]
Case 202519732 · 21 Jan 2026
London Borough of Croydon (202436719) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436719 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident experienced noise nuisance from […]
Case 202436719 · 21 Jan 2026
London Borough of Islington (202331207) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident lives with her child […]
Case 202331207 · 21 Jan 2026
Brighton and Hove City Council (202407907) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 January 2026 Background The resident holds a secure […]
Case 202407907 · 20 Jan 2026
London Borough of Lewisham (202503271) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident moved into the landlord’s property in November 2022. […]
Case 202503271 · 20 Jan 2026
Southwark Council (202425439) Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident reported an issue with her garden wall which collapsed in […]
Case 202425439 · 20 Jan 2026
London Borough of Ealing (202451968) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451968 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 January 2026 Background The resident lives in a ground-floor […]
Case 202451968 · 19 Jan 2026
Exeter City Council (202513791) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 January 2026 Background The resident lives in a property owned […]
Case 202513791 · 16 Jan 2026
North Tyneside Council (202421454) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202421454 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives above a neighbour whose […]
Case 202421454 · 14 Jan 2026
Thurrock Council (202404967) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404967 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in a 1-bed flat with […]
Case 202404967 · 14 Jan 2026
London Borough of Islington (202325023) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325023 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The resident lives in a first-floor flat, […]
Case 202325023 · 13 Jan 2026
London Borough of Waltham Forest (202510277) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The property is a flat in […]
Case 202510277 · 13 Jan 2026
Birmingham City Council (202329205) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 9 January 2026 Background The resident complained to the landlord as […]
Case 202329205 · 9 Jan 2026
London Borough of Camden Council (202508589) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date 9 January 2026 Background The resident has lived in the property, which is a […]
Case 202508589 · 9 Jan 2026
London Borough of Lambeth (202501648) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 January 2026 Background The resident lives in a ground-floor flat. In October 2024, she […]
Case 202501648 · 9 Jan 2026
Norwich City Council (202439923) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 January 2026 Background The resident lived in a 1-bedroom ground […]
Case 202439923 · 9 Jan 2026
Chesterfield Borough Council (202434129) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a 2-bedroom flat. […]
Case 202434129 · 8 Jan 2026
City of Westminster Council (202517680) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202517680 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 8 January 2026 Background The resident’s tenancy began in May […]
Case 202517680 · 8 Jan 2026
Gravesham Borough Council (202502734) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 January 2025 Background The resident lives in a 2-bedroom bungalow, […]
Case 202502734 · 8 Jan 2026
London Borough of Lambeth (202432059) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2025 Background On 30 September 2024, the resident […]
Case 202432059 · 8 Jan 2026
London Borough of Tower Hamlets (202435900) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435900 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy Date 8 January 2026 Background The resident was unhappy with the landlord’s response to […]
Case 202435900 · 8 Jan 2026
Sandwell Metropolitan Borough Council (202429952) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 8 January 2025 Background The resident complained that her kitchen repair had left her […]
Case 202429952 · 8 Jan 2026
London Borough of Brent (202338858) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202338858 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 07 January 2026 Background In 2019, the landlord brought its cleaning […]
Case 202338858 · 7 Jan 2026
North Tyneside Council (202450538) Maladministration
Complaint: Managing Relations
Decision Case ID 202450538 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 January 2026 Background The resident moved into the property in […]
Case 202450538 · 7 Jan 2026
Sandwell Metropolitan Borough Council (202307929) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202307929 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 January 2026 Background The resident reported damp and mould […]
Case 202307929 · 7 Jan 2026
Brighton and Hove City Council (202337355) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background A leak from the flat […]
Case 202337355 · 6 Jan 2026
Leeds City Council (202419949) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419949 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in a flat. The […]
Case 202419949 · 6 Jan 2026
London Borough of Islington (202345628) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in the property […]
Case 202345628 · 6 Jan 2026
London Borough of Hackney (202435231) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435231 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 January 2026 Background The resident reported repairs to her […]
Case 202435231 · 5 Jan 2026
London Borough of Hackney (202425099) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425099 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Assured Tenancy Date 24 December 2025 Background The resident complained outstanding damp, mould, ceiling, and flooring repairs, […]
Case 202425099 · 24 Dec 2025
Manchester City Council (202423674) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a house. She […]
Case 202423674 · 24 Dec 2025
Mid Devon District Council (202431865) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The landlord demolished the chimney stack […]
Case 202431865 · 24 Dec 2025
London Borough of Ealing (202423464) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 December 2025 Background The resident lives in a flat. He […]
Case 202423464 · 23 Dec 2025
London Borough of Hackney (202501592) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The landlord inspected the property in September […]
Case 202501592 · 23 Dec 2025
London Borough of Lambeth (202404320) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident complained about the landlord’s […]
Case 202404320 · 23 Dec 2025
London Borough of Lambeth (202414586) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414586 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident occupies a 3-bedroom […]
Case 202414586 · 23 Dec 2025
London Borough of Croydon (202514330) Maladministration
Complaint: Information and data management
Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 22 December 2025 Background The property is a maisonette served by […]
Case 202514330 · 22 Dec 2025
London Borough of Hounslow (202513407) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident lives in a flat […]
Case 202513407 · 22 Dec 2025
London Borough of Tower Hamlets (202435197) Maladministration
Complaint: Managing Relations
Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 December 2025 Background The resident and his wife are leaseholders […]
Case 202435197 · 22 Dec 2025
Norwich City Council (202515338) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident has vulnerabilities including mental health, […]
Case 202515338 · 22 Dec 2025
Gateshead Metropolitan Borough Council (202446983) Maladministration
Complaint: Managing Relations
Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom semi-detached […]
Case 202446983 · 19 Dec 2025
Haringey London Borough Council (202440244) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident said she had […]
Case 202440244 · 19 Dec 2025
Leicester City Council (202401431) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in the property with his […]
Case 202401431 · 19 Dec 2025
London Borough of Camden Council (202442504) Maladministration
Complaint: Managing Relations
Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The property is a 2 bedroom […]
Case 202442504 · 19 Dec 2025
London Borough of Hammersmith and Fulham (202334879) No Maladministration
Complaint: Financial
Decision Case ID 202334879 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident has complained that the […]
Case 202334879 · 19 Dec 2025
London Borough of Hammersmith and Fulham (202342767) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342767 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local authority Occupancy Secure tenancy Date 19 December 2025 Background The resident has lived in her flat, which is […]
Case 202342767 · 19 Dec 2025