Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,637 of 16,227 decisions matching "background"
London & Quadrant Housing Trust (202429008)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429008 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
Complaint: Managing Relations
Decision Case ID 202340236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background On 27 December 2023 the resident reported to the […]
Metropolitan Thames Valley Housing (MTV) (202402637)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The property is a 2-bedroom, ground floor flat […]
Metropolitan Thames Valley Housing (MTV) (202410220)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident has lived in the 2-bedroomed house since […]
Metropolitan Thames Valley Housing (MTV) (202503698)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503698 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The property is a ground floor flat and the resident […]
MHS Homes Ltd (202343105)
Maladministration
Complaint: Voluntary
Decision Case ID 202343105 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The resident lives with her 2 children. She told the landlord […]
Midland Heart Limited (202322841)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202322841 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background In September 2023 the resident signed a tenancy with the landlord […]
Moat Homes Limited (202402276)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202402276 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background At the time of the complaint, the resident was an […]
Mosscare St. Vincent’s Housing Group Limited (202335517)
Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom house, where […]
Notting Hill Genesis (202428752)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October 2025 Background The resident lives in the property with her child, her sibling and […]
Origin Housing Limited (202402061)
Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a two-bed purpose built flat located on […]
Peabody Trust (202419862)
Maladministration
Complaint: Old Property Condition categories
Decision Case ID 202419862 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 Background The property is a 3-bed flat in a converted house. What the complaint is […]
Platform Housing Group Limited (202420806)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202420806 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bedroom semi-detached house with his […]
Southern Housing (202329458)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202329458 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident has lived in the bedsit since 1994. She reported a roof […]
Southwark Council (202411974)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 October 2025 Background The property is a flat in a block of […]
Sovereign Network Group (202451134)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202451134 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background The resident lives in a 2-bedroom house. She told the landlord that […]
Teign Housing (202412074)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202412074 Decision type Investigation Landlord Teign Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 October 2025 Background The resident’s has been a tenant of the landlord since 2004. The […]
The Riverside Group Limited (202410063)
Maladministration
Complaint: Managing Relations
Decision Case ID 202410063 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background The resident lives in a 2-bedroom flat. She reported that there […]
Westward Housing Group Limited (202429599)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a first floor, 1-bedroom flat. He […]
A2Dominion Housing Group Limited (202442654)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is in assured tenant of the landlord, and […]
Abri Group Limited (202338255)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338255 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a ground floor property with her two children. […]
Anchor Hanover Group (202430192)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202430192 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is a leaseholder of a one-bedroom bungalow. The landlord assigned […]
Birmingham City Council (202412991)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom property within […]
Birmingham City Council (202422793)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint is about […]
Brighton and Hove City Council (202427879)
Maladministration
Complaint: Financial
Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 3-bedroom maisonette in […]
City of Westminster Council (202334157)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Updated 14 January 2026 Background The resident experienced a leak from […]
Clarion Housing Association Limited (202343145)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Clarion Housing Association Limited (202346533)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom house with a garden. She […]
Clarion Housing Association Limited (202502504)
Partial Maladministration
Complaint: Financial
Decision Case ID 202502504 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor flat. What the […]
Haringey London Borough Council (202502673)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]
Kingston upon Hull City Council (202424167)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident reported a leak […]
London Borough of Islington (202339937)
Maladministration
Complaint: Managing Relations
Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom, first-floor flat. The resident […]
London Borough of Lambeth (202420046)
Maladministration
Complaint: Managing Relations
Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 1-bedroom ground floor flat, […]
London Borough of Lambeth (202430381)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor […]
London & Quadrant Housing Trust (202234897)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a third-floor studio flat which […]
London & Quadrant Housing Trust (202316939)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat owned by […]
London & Quadrant Housing Trust (202410929)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 3-bedroom house. She has […]
Metropolitan Thames Valley Housing (MTV) (202412860)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is the leaseholder of the property, a 3-bedroom flat. […]
One Housing Group Limited (202428527)
Mediation
Complaint: Old Property Condition categories
Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a ground floor flat. The flat above […]
One Manchester Limited (202402238)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lived in a 2-bedroom flat and has since moved to […]
Origin Housing Limited (202425920)
Maladministration
Complaint: Financial
Decision Case ID 202425920 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a first floor, 2 bedroomed flat. What the […]
Paragon Asra Housing Limited (202444349)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202444349 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat with her 3 […]
Royal Borough Of Greenwich (202401564)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a ground […]
Royal Borough of Kingston Upon Thames (202342629)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 24 October 2025 Background The resident has a non-secure […]
Sanctuary Housing Association (202300480)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is an assured tenant of the property, a 3-bedroom […]
Sanctuary Housing Association (202447739)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a semi-detached home which the resident has lived […]
Southern Housing (202425580)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202425580 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident is a shared owner of a ground-floor, 1-bedroom flat. Under […]
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background On 28 July 2023 the resident complained […]
Southwark Council (202231578)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a converted ground floor […]
Southwark Council (202331912)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident raised concerns about the remedial works following […]