Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,784 of 16,227 decisions matching "investigation"
City of Westminster Council (202334157)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Updated 14 January 2026 Background The resident experienced a leak from […]
Clarion Housing Association Limited (202343145)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Clarion Housing Association Limited (202346533)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom house with a garden. She […]
Clarion Housing Association Limited (202502504)
Partial Maladministration
Complaint: Financial
Decision Case ID 202502504 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor flat. What the […]
Haringey London Borough Council (202502673)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]
Kingston upon Hull City Council (202424167)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident reported a leak […]
London Borough of Islington (202339937)
Maladministration
Complaint: Managing Relations
Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom, first-floor flat. The resident […]
London Borough of Lambeth (202420046)
Maladministration
Complaint: Managing Relations
Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 1-bedroom ground floor flat, […]
London Borough of Lambeth (202430381)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor […]
London & Quadrant Housing Trust (202234897)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a third-floor studio flat which […]
London & Quadrant Housing Trust (202316939)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat owned by […]
London & Quadrant Housing Trust (202410929)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 3-bedroom house. She has […]
Metropolitan Thames Valley Housing (MTV) (202412860)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is the leaseholder of the property, a 3-bedroom flat. […]
One Housing Group Limited (202428527)
Mediation
Complaint: Old Property Condition categories
Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a ground floor flat. The flat above […]
One Manchester Limited (202402238)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lived in a 2-bedroom flat and has since moved to […]
Origin Housing Limited (202425920)
Maladministration
Complaint: Financial
Decision Case ID 202425920 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a first floor, 2 bedroomed flat. What the […]
Paragon Asra Housing Limited (202444349)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202444349 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat with her 3 […]
Royal Borough Of Greenwich (202401564)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a ground […]
Sanctuary Housing Association (202300480)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is an assured tenant of the property, a 3-bedroom […]
Sanctuary Housing Association (202447739)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a semi-detached home which the resident has lived […]
Southern Housing (202425580)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202425580 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident is a shared owner of a ground-floor, 1-bedroom flat. Under […]
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background On 28 July 2023 the resident complained […]
Southwark Council (202231578)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a converted ground floor […]
Southwark Council (202331912)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident raised concerns about the remedial works following […]
Sovereign Network Group (202429937)
Maladministration
Complaint: Estate Management
Decision Case ID 202429937 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is a leaseholder of the landlord which is a housing […]
TBG Open Door Limited (202344461)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202344461 Decision type Investigation Landlord TBG Open Door Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom first-floor maisonette with his partner […]
The Guinness Partnership Limited (202429863)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429863 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leasehold Date 24 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
Town and Country Housing (202427420)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427420 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date October 2025 Background The resident lives in a flat and is a tenant of […]
Aster Group Limited (202328085)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of the landlord. The resident has […]
Be One Homes (202445923)
Maladministration
Complaint: Managing Relations
Decision Case ID 202445923 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured tenancy Date 23 October 2025 Background The resident lives in a 3-bed semi-detached house. She lives […]
Clarion Housing Association Limited (202324668)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202324668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is a leaseholder of a ground floor flat […]
Clarion Housing Association Limited (202347247)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202347247 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom semi-detached house with her son. […]
Clarion Housing Association Limited (202412747)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lived in a 3-bedroom house and was an assured […]
London Borough of Ealing (202434090)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434090 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 October 2025 Background The resident lives in a 2-bedroom first floor […]
London Borough of Tower Hamlets (202427695)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background The resident lives in a […]
London & Quadrant Housing Trust (202406545)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406545 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1 bedroom basement flat. […]
London & Quadrant Housing Trust (202503931)
Maladministration
Complaint: Managing Relations
Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 1-bedroom second […]
London & Quadrant Housing Trust (202503991)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503991 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Metropolitan Thames Valley Housing (MTV) (202428530)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428530 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 23 October 2025 Background The resident is a shared owner of the 1 bedroom, […]
Onward Homes Limited (202500181)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202500181 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident holds an assured tenancy with the landlord, which began […]
Orbit Housing Association Limited (202438192)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202438192 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background The resident has lived in the property as an assured […]
Origin Housing Limited (202325588)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202325588 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident lives in a 2-bedroom flat on the second floor […]
Rooftop Housing Association Limited (202416217)
Maladministration
Complaint: Managing Relations
Decision Case ID 202416217 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is the shared owner of the property under a […]
Royal Borough Of Greenwich (202316938)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202316938 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 October 2025 Background The resident was a shared ownership leaseholder […]
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background In January 2023 the resident queried the […]
Sparrow Shared Ownership Limited (202334273)
Reasonable Redress
Complaint: For profit
Decision Case ID 202334273 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 23 October 2025 Background The resident purchased his share of the property in January 2023. […]
The Guinness Partnership Limited (202451564)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202451564 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background At the time of this complaint the resident lived […]
The Riverside Group Limited (202402407)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202402407 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 October 2025 Background The resident lives in a 2-bedroom flat within a leasehold development. The […]
Vivid Housing Limited (202428548)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives on his own in a bungalow. He has long […]
Yorkshire Housing Limited (202411256)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411256 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 2-bedroom flat. She has […]