Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The resident’s reports of anti social behaviour (ASB). Allegations of ASB made against the resident. The investigation into an alleged incident …

The complaint is about the landlord’s handling of: Repairs required to the resident’s window following a leak. The associated complaint.

The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s kitchen, taps and boiler following a leak in the property. The associated complaint.

The complaint is about the landlord’s handling of: Repairs to the balcony. A complaint about the surveyor’s conduct. The erection of scaffolding. The associated complaint.

The resident’s complaint is about: The landlord's response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s concerns about the landlord's letters of warning to the resident. The Ombudsman will consider the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the property. The alternative accommodation provided following a fire. The associated complaint.

This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.

The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The landlord’s handling of the resident’s request for reimbursement of energy bills. The Ombudsman investigated the landlord’s record-keeping.

The complaint is about the landlord's: Response to the resident's request for her windows to be replaced. Complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a rodent infestation in the property. This report also looks at the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports about: Accusations made against her by a neighbour. Outstanding repairs. The landlord showing bias. The conduct and unprofessional behaviour of staff. The Ombudsman has also considered the landlord’s complaint …

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating system upgrade (including boiler repair) and request for a decant; Reports of damp and mould; Rent arrears; Concerns about staff conduct during a gas …

The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak into the property and the associated damp and mould. The landlord's complaint handling.

The complaint is about the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. The resident’s reports that he has not received a caretaking service for several years. The associated complaint.

The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request for repairs to the ventilation system. Request for other repairs. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to the resident’s reports of boiler and sink repairs. Complaint handling. The Ombudsman also considered the landlord’s record keeping.

The complaint is about: The landlord’s handling of the resident’s reports of defects to the main communal entrance door. The landlord’s response to the resident’s reports of anti-social behaviour (ASB) in the communal areas. The landlord’s handling of the resident’s …

The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent damp and mould. The complaint.

The complaint is about the landlord’s handling of the resident’s concerns about: Anti-social behaviour including reported noise nuisance and drug-related activity. Heating. Plumbing. Rubbish and bin chutes. Risk and safety to residents and housing officer contact details. The associated complaint …

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns regarding parking. Handling of the resident’s requests that her kitchen and bathroom be replaced. Response to the resident’s request for …

The complaint is about the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request to be rehoused. the associated complaint.

The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. This investigation has also made additional findings relating to the landlord’s: Complaint handling. Knowledge and Information Management (KIM).