Housing Ombudsman Decisions

The complaint is about the: Landlord’s handling of an electrical inspection and follow on works. Landlord’s decision to get an injunction order for access to the property to complete the electrical works. Landlord’s records concerning the resident’s vulnerability and requirements …

The complaint is about: The landlord’s letting of the empty flat above the resident. The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from her upstairs neighbour. The landlord’s response to the resident’s statement that …

The complaint is about the landlord’s response to: the resident’s reports about antisocial behaviour and the resident’s concerns about the conduct of a member of landlord staff. We will also look at the landlord’s complaint handling as part of this …

The complaint is about the landlord’s responses to the resident’s concerns about: her Housing Moves application, including queries about a mutual exchange. a leak under the kitchen sink. an issue with the guttering. a back door which was in disrepair. …

The complaint is about the landlord’s handling of the repairs to the wall plaster. The investigation has also considered the landlord’s complaint handling.

This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation has also considered the landlord’s handling of the associated complaint.

The complaint is regarding the landlord’s: Sharing of the resident’s personal data with utility companies. Management of the resident’s rent account. Response to the resident’s reports of anti-social behaviour (ASB) being carried out by the Police. This investigation has also …

The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the block. The standard of works carried out to the roof, windows and paintworks within the major works programme. The decision …

The complaint is about the landlord’s responses to the resident’s: Concerns about the repairs and maintenance of the block. Concern that her email communication to the landlord was blocked. Queries concerning the service charges. The investigation also considered the landlord’s …

The complaint is about: the landlord’s handling of reports of damp and mould in the property. the landlord’s response to a request for temporary rehousing during works. This investigation has also considered the landlord’s complaint handling including the landlord’s response …

The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The resident's concerns about anti-social behaviour (ASB); Incidents that had affected the resident’s representative; Concerns on behalf of other residents: Concerns …

This complaint is about the landlord’s handling of: The resident’s reports of defective windows and doors, and the resulting cold temperature in his property. The resident’s reports of problems with his kitchen, including: the kitchen being unsuitable for his needs; …

The complaint is about the landlord’s response to: The resident’s challenge to the level of her service charge in previous years. The resident’s request for information about her service charges. The resident’s concerns about an increase to her service charge …

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by rats. Complaints. The investigation has also considered the landlord’s information management in respect of this complaint.

The complaint is about the landlord’s response to: the resident’s reports of water ingress from the balcony and within the property. the resident’s reports of antisocial behaviour (ASB), particularly noise transference. the resident’s complaint and request for compensation due to …

The complaint is about: the landlord’s handling of the resident’s reports about noise nuisance, anti-social and threatening behaviour from their neighbour. this investigation has also considered the landlord’s record keeping in this complaint.

This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at the time of the resident’s mutual exchange. The landlord’s response to the resident’s repair requests, including the electrics, window restrictors, a …