Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,868 of 16,227 decisions matching "trust"
London & Quadrant Housing Trust (202001323)
Partial Maladministration
Complaint: Old Charges categories
The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling
London & Quadrant Housing Trust (201904482)
Maladministration
Complaint: Old Property Condition categories
The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen.
London & Quadrant Housing Trust (202001024)
Reasonable Redress
Complaint: Occupancy Rights
The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the home.
Metropolitan Housing Trust Limited (202000400)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling of the associated complaint.
Notting Hill Housing Trust (202004323)
Maladministration
Complaint: Financial
The resident complains about a number of errors in his service charge account and lack of information on how cleaning and gardening contracts were quoted and awarded.
London & Quadrant Housing Trust (202004540)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation to a GP letter. The landlord’s response to the resident’s concerns regarding a verbal warning she received from the Police …
Metropolitan Housing Trust Limited (202000359)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about delay to the landlord installing new windows at the property.
Complaint: Old Home Ownership Issues (not new build) categories
The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.
London & Quadrant Housing Trust (201915906)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling.
Complaint: Financial
The complaint is about the landlord’s administration of the Resident’s rent account.
Metropolitan Housing Trust Limited (201906814)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent repair works; The level of compensation offered.
Peabody Trust (201914735)
Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (202000112)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the purchase of their property.
London & Quadrant Housing Trust (202000557)
Maladministration
Complaint: Old Charges categories
The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of the Resident’s service charge. The Landlord’s complaint handling of this matter.
Metropolitan Housing Trust Limited (201905797)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
Peabody Trust 2018 (202004754)
Outside Jurisdiction
The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.
Peabody Trust (201912025)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a …
London & Quadrant Housing Trust (201904703)
Maladministration
Complaint: Old Tenants Behaviour categories
The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB).