Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated complaint.

The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A move to temporary accommodation. Concerns regarding staff conduct. Concerns regarding damage to personal items/property. The resident’s complaints and the amount …

The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.

The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.

The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it replace the floor covering in the affected room. The resident’s request that it provide alternative …

The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a leak and repairs to the roof. We have also considered the landlord’s handling of the associated complaints.

The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling.

The complaint is about the landlord’s response to the resident’s request to repair a gate to the communal bin area. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

The complaint is about the landlord’s response to the resident’s request to resolve an issue with the external communal lights. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling.

The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.

This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the ‘wholesale redesign’ of their block. Request that the landlord clarify its role and responsibilities with regards to: Service Charges, including …

The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of having no heating or hot water between 8 January 2023 and 21 March 2023. The Ombudsman has also considered the landlord’s complaint handling.