Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 630 of 16,227 decisions matching "bedroom"

Moat Homes Limited (202441540) Maladministration
Complaint: Managing Relations
Decision Case ID 202441540 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident reported concerns about the windows in her child’s bedroom and […]
Case 202441540 · 27 Nov 2025
Muir Group Housing Association Limited (202432914) No Maladministration
Complaint: Managing Relations
Decision Case ID 202432914 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 2 bedroom ground floor […]
Case 202432914 · 27 Nov 2025
Oxford City Council (202505886) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505886 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 2-bedroom ground floor flat with two children […]
Case 202505886 · 27 Nov 2025
Saffron Housing Trust Limited (202502260) Maladministration
Complaint: Managing Relations
Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 3-bedroom house with her 2 children. […]
Case 202502260 · 27 Nov 2025
Sanctuary Housing Association (202429536) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202429536 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The property is a 3-bedroom house. Since 2020, the resident raised […]
Case 202429536 · 27 Nov 2025
Southwark Council (202404949) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident has lived in the property, a one-bedroom […]
Case 202404949 · 27 Nov 2025
Stonewater Limited (202324456) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202324456 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 3 bedroom house with her mother and daughter. […]
Case 202324456 · 27 Nov 2025
The Guinness Partnership Limited (202430718) Maladministration
Complaint: Managing Relations
Decision Case ID 202430718 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 3-bedroom flat with his partner […]
Case 202430718 · 27 Nov 2025
The Guinness Partnership Limited (202436798) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202436798 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lived at the property, a 2-bedroom ground floor flat, […]
Case 202436798 · 27 Nov 2025
West Northamptonshire Council (202323688) Maladministration
Complaint: Managing Relations
Decision Case ID 202323688 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 3 bedroom house […]
Case 202323688 · 27 Nov 2025
Aspire Housing Limited (202402787) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202402787 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1 bedroom, 1st floor flat in a […]
Case 202402787 · 26 Nov 2025
Broadland Housing Association Limited (202421070) Maladministration
Complaint: Managing Relations
`Decision Case ID 202421070 Decision type Investigation Landlord Broadland Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident has lived in a one bedroom bungalow since 11 […]
Case 202421070 · 26 Nov 2025
GreenSquareAccord Limited (202453385) Maladministration
Complaint: Managing Relations
Decision Case ID 202453385 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Other Date 26 November 2025 Background The resident lives in a 3-bedroom semi-detached house. In October 2024, the landlord […]
Case 202453385 · 26 Nov 2025
Hyde Housing Association Limited (202504817) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident has lived in the property, a 2-bedroom flat, since […]
Case 202504817 · 26 Nov 2025
Islington and Shoreditch Housing Association Limited (202503727) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503727 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2-bedroom flat with […]
Case 202503727 · 26 Nov 2025
London Borough of Lambeth (202403435) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202403435 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The property is a 2-bedroom flat […]
Case 202403435 · 26 Nov 2025
London & Quadrant Housing Trust (202331981) Maladministration
Complaint: Managing Relations
Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident moved into the property, a 1-bedroom flat, […]
Case 202331981 · 26 Nov 2025
London & Quadrant Housing Trust (202428005) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202428005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her adult son in a 3-bedroom […]
Case 202428005 · 26 Nov 2025
Peabody Trust (202446687) Maladministration
Complaint: Managing Relations
Decision Case ID 202446687 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2 bedroom flat with her children. She reported […]
Case 202446687 · 26 Nov 2025
Platform Housing Group Limited (202503843) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 4-bedroom house with her son. The […]
Case 202503843 · 26 Nov 2025
Southern Housing (202438858) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202438858 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom bungalow. She succeeded the tenancy in 2013. […]
Case 202438858 · 26 Nov 2025
The Guinness Partnership Limited (202433548) Partial Maladministration
Complaint: Financial
Decision Case ID 202433548 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident holds an assured tenancy. He moved to the 1-bedroom […]
Case 202433548 · 26 Nov 2025
Amplius Living (202321097) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202321097 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 2- bedroom house. The resident told the landlord in […]
Case 202321097 · 25 Nov 2025
Amplius Living (202422555) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422555 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident moved into a new build 2 bedroom bungalow in December […]
Case 202422555 · 25 Nov 2025
London Borough of Lambeth (202421626) Maladministration
Complaint: Managing Relations
Decision Case ID 202421626 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a 4-bedroom house […]
Case 202421626 · 25 Nov 2025
London & Quadrant Housing Trust (202447613) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a one-bedroom property on the fifth […]
Case 202447613 · 25 Nov 2025
Sanctuary Housing Association (202504313) Maladministration
Complaint: Managing Relations
Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a 1-bedroom ground floor flat in a 4-storey […]
Case 202504313 · 25 Nov 2025
Sovereign Network Group (202452283) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 3-bedroomed house. The resident reported problems with antisocial […]
Case 202452283 · 25 Nov 2025
Stonewater Limited (202423293) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 2-bedroom flat in a block. The resident has advised […]
Case 202423293 · 25 Nov 2025
The Riverside Group Limited (202340331) Severe Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 November 2025 Background The resident lives in a 2-bedroom house with her husband […]
Case 202340331 · 25 Nov 2025
West Kent Housing Association (202338269) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202338269 Decision type Investigation Landlord West Kent Housing Association Landlord type Housing Association Occupancy Other Date 24 November 2025 Background The resident lives in a one-bedroom flat within a communal block. The […]
Case 202338269 · 25 Nov 2025
Amplius Living (202332134) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202332134 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 1-bedroom flat. Following a survey in May […]
Case 202332134 · 24 Nov 2025
London Borough of Lambeth (202500618) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500618 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a 1-bedroom […]
Case 202500618 · 24 Nov 2025
London & Quadrant Housing Trust (202338305) Maladministration
Complaint: Managing Relations
Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a top floor, 2-bedroom flat. She […]
Case 202338305 · 24 Nov 2025
North Tyneside Council (202415425) Maladministration
Complaint: Managing Relations
Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The property is a 1-bedroom ground-floor flat. The […]
Case 202415425 · 24 Nov 2025
One Vision Housing Limited (202503628) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202503628 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a ground floor 2 -bedroom property. He […]
Case 202503628 · 24 Nov 2025
Peabody Trust (202441501) Maladministration
Complaint: Managing Relations
Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident lives in a 2 bedroom flat with her children. Her […]
Case 202441501 · 24 Nov 2025
Stonewater Limited (202505383) Maladministration
Complaint: Managing Relations
Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 3-bedroom house with her 3 children. She […]
Case 202505383 · 24 Nov 2025
Cheshire Peaks & Plains Housing Trust Limited (202413754) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom property […]
Case 202413754 · 21 Nov 2025
GreenSquareAccord Limited (202419667) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 3 bedroom house with her adult son […]
Case 202419667 · 21 Nov 2025
Hyde Housing Association Limited (202331108) Maladministration
Complaint: Managing Relations
Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom house. She has physical and […]
Case 202331108 · 21 Nov 2025
Onward Homes Limited (202402381) Outside Jurisdiction
Complaint: Occupancy Rights
Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into a 1-bedroom bungalow owned by the landlord. The […]
Case 202402381 · 21 Nov 2025
Sheffield City Council (202402357) No Maladministration
Complaint: Managing Relations
Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 3-bedroom house and was […]
Case 202402357 · 21 Nov 2025
Aster Group Limited (202336098) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The property is a 2-bedroom house. It was built in July 2022 […]
Case 202336098 · 20 Nov 2025
Great Places Housing Group Limited (202421628) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident has lived in his 2 bedroom, third floor flat […]
Case 202421628 · 20 Nov 2025
Leeds City Council (202441659) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a 2-bedroom house with her son. What the […]
Case 202441659 · 20 Nov 2025
London Borough of Newham (202425925) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 3-bedroom […]
Case 202425925 · 20 Nov 2025
Notting Hill Genesis (202410238) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The property is a 2 bedroom flat. The resident was placed […]
Case 202410238 · 20 Nov 2025
Soha Housing Limited (202334096) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202334096 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident was an assured tenant of a 2-bedroom ground floor flat […]
Case 202334096 · 20 Nov 2025
Southern Housing (202222548) Maladministration
Complaint: Managing Relations
Decision Case ID 202222548 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident has lived in the property, a one-bedroom flat, since 2010. The […]
Case 202222548 · 20 Nov 2025