Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,959 of 16,227 decisions

Leeds City Council (202006116) No Maladministration
Complaint: ASB/Abuse/Nuisance
The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 restrictions.
Case 202006116 · 4 Jan 2022
Leicester City Council (202010537) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.
Case 202010537 · 4 Jan 2022
LiveWest Homes Limited (202113187) No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a meeting with the resident.
Case 202113187 · 4 Jan 2022
NSAH (Alliance Homes) Limited (202109051) No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence.
Case 202109051 · 4 Jan 2022
One Manchester Limited (202009638) No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Case 202009638 · 4 Jan 2022
Settle Group (202106292) Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.
Case 202106292 · 4 Jan 2022
St Albans City and District Council (202103381) No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.
Case 202103381 · 4 Jan 2022
Torus62 Limited (202105338) No Maladministration
Complaint: Estate Management
The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.
Case 202105338 · 4 Jan 2022
Westminster City Council (202106768) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.
Case 202106768 · 4 Jan 2022