Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 2,208 of 16,227 decisions matching "london"

London & Quadrant Housing Trust (202004540) No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation to a GP letter. The landlord’s response to the resident’s concerns regarding a verbal warning she received from the Police …
Case 202004540 · 18 Dec 2020
London & Quadrant Housing Trust (201915906) Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling.
Case 201915906 · 17 Dec 2020
London & Quadrant Housing Trust (202000112) Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the purchase of their property.
Case 202000112 · 14 Dec 2020
London & Quadrant H T (201908371) Maladministration
Complaint: Old Property Condition migrated-2025
The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not completed all the repairs that resulted from the reports of damp.
Case 201908371 · 9 Dec 2020
London & Quadrant H T (202003850) Partial Maladministration
Complaint: Managing Relations
The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident owns a property in The information provided by the landlord regarding cladding on the building which the resident owns a …
Case 202003850 · 9 Dec 2020
London Borough of Hackney (202001866) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.
Case 202001866 · 7 Dec 2020
London & Quadrant Housing Trust (202000557) Maladministration
Complaint: Old Charges categories
The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of the Resident’s service charge. The Landlord’s complaint handling of this matter.
Case 202000557 · 7 Dec 2020
London & Quadrant Housing Trust (201904703) Maladministration
Complaint: Old Tenants Behaviour categories
The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB).
Case 201904703 · 1 Dec 2020