Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 239 of 16,227 decisions matching "A2Dominion Housing Group Limited"
A2Dominion Housing Group Limited (202126092)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202120037)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot water. the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202110737)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling.
A2Dominion Housing Group Limited (202101814)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property including the associated removal of asbestos material. clearance of rubbish from the garden the related complaint.
A2Dominion Housing Group Limited (202111942)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202007813)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in the bathroom. the related complaint
A2Dominion Housing Group Limited (202123950)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.
A2Dominion Housing Group Limited (202112570)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s windows.
A2Dominion Housing Group Limited (202120617)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling.
A2Dominion Housing Group Limited (202103769)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her property and the handling of the repairs. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202016827)
Partial Maladministration
Complaint: Financial
The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically for a lack of heating and hot water for the period 5 August 2021 to 16 September 2021.
A2Dominion Housing Group Limited (202114671)
Reasonable Redress
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202114719)
Maladministration
Complaint: Managing Relations
The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.
A2Dominion Housing Group Limited (202104119)
Partial Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The associated formal complaint into this matter.
A2Dominion Housing Group Limited (202009687)
Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the communal areas, including the bin store.
A2Dominion Housing Group Limited (201913356)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to the resident’s reports of fire doors being left open. The landlord’s response to the resident’s reports of a malfunctioning fire …
A2Dominion Housing Group Limited (202107344)
Reasonable Redress
Complaint: Financial
The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries.
A2Dominion Housing Group Limited (202110110)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation.
A2Dominion Housing Group Limited (202012131)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about: Repairs to the communal entrance door and intercom . Lack of communal smoke alarms. Rodent issues. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202106070)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
A2Dominion Housing Group Limited (202004192)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s concerns about the level of cleaning in the bin store area. The landlord’s contact with the resident’s mortgage lender.
A2Dominion Housing Group Limited (202002279)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of: The quality of cleaning to the windows at the property. The contractor's conduct and use of PPE. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202005635)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns about Penalty Charge Notices (PCN’s) issued against her.
A2Dominion Housing Group Limited (202001273)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality of works undertaken in her home and damage to her belongings.
A2Dominion Housing Group Limited (202012837)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident for delays in fixing the leaks. Formal complaint into these matters.
A2Dominion Housing Group Limited (202005971)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the property. The landlord’s complaint handling.
A2Dominion Housing Group Limited (201908032)
Partial Maladministration
The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling.
A2Dominion Housing Group Limited (201905765)
Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.
Complaint: Moving/Buying/Selling Home
The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.
A2Dominion Housing Group Limited (201914932)
Reasonable Redress
This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.
A2Dominion Housing Group Limited (201911231)
No Maladministration
This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct of its staff.
A2Dominion Housing Group Limited (201905377)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;
A2Dominion Housing Group Limited (202001158)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she owns a property in, in order to progress the sale of the property the handling of a safeguarding referral
A2Dominion Housing Group Limited (202007934)
Maladministration
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint …
A2Dominion Housing Group Limited (201905292)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of the fire doors; antisocial behaviour (ASB), including: vandalism of the fire doors; unauthorised visitors using the building for the use/supply …
A2Dominion Housing Group Limited (202001096)
Reasonable Redress
Complaint: Old Compensation categories
The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.
A2Dominion Housing Group Limited (202003911)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
A2Dominion Housing Group Limited (201807216)
Partial Maladministration
Complaint: Old Property Condition categories
The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for …
A2Dominion Housing Group Limited (201805079)
Maladministration
Complaint: Old Charges categories
REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]