Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 2,208 of 16,227 decisions matching "London "

London Borough of Redbridge (202447036) Maladministration
Complaint: Managing Relations
Decision Case ID 202447036 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident occupies a 2-bedroom ground-floor flat in a block. She […]
Case 202447036 · 28 Nov 2025
London Borough of Tower Hamlets (202419538) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419538 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 November 2025 Background The resident’s daughter raised the complaint […]
Case 202419538 · 28 Nov 2025
London & Quadrant Housing Trust (202400007) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202400007 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident was concerned about several fire safety issues […]
Case 202400007 · 28 Nov 2025
Haringey London Borough Council (202442873) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident lives with her […]
Case 202442873 · 27 Nov 2025
London Borough of Croydon (202502469) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502469 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 November 2025 Background The resident rents her property to a […]
Case 202502469 · 27 Nov 2025
London Borough of Enfield (202439114) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident reported damp and mould […]
Case 202439114 · 27 Nov 2025
London Borough of Hammersmith and Fulham (202509424) Maladministration
Complaint: Managing Relations
Decision Case ID 202509424 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a […]
Case 202509424 · 27 Nov 2025
London Borough of Islington (202334423) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334423 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a ground-floor […]
Case 202334423 · 27 Nov 2025
London Borough of Islington (202409957) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409957 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lived in a ground […]
Case 202409957 · 27 Nov 2025
London Borough of Lambeth (202312005) Outside Jurisdiction
Complaint: Financial
Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date 27 November 2025 Background The resident complained about major works and day to day service […]
Case 202312005 · 27 Nov 2025
London Borough of Lambeth (202440702) Maladministration
Complaint: Managing Relations
Decision Case ID 202440702 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives with her 5 young children and she is […]
Case 202440702 · 27 Nov 2025
London Borough of Redbridge (202334994) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334994 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background In July 2022 the resident reported […]
Case 202334994 · 27 Nov 2025
London & Quadrant Housing Trust (202342892) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202342892 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background In February 2024 the resident reported the reappearance of a […]
Case 202342892 · 27 Nov 2025
London & Quadrant Housing Trust (202412013) No Maladministration
Complaint: Managing Relations
Decision Case ID 202412013 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives with her adult daughter. The landlord’s records […]
Case 202412013 · 27 Nov 2025
City of London Corporation (202336072) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336072 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived in the property, […]
Case 202336072 · 26 Nov 2025
London Borough of Hounslow (202440050) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lived alone in a ground […]
Case 202440050 · 26 Nov 2025
London Borough of Islington (202306007) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202306007 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a second floor […]
Case 202306007 · 26 Nov 2025
London Borough of Lambeth (202403435) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202403435 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The property is a 2-bedroom flat […]
Case 202403435 · 26 Nov 2025
London Borough of Lambeth (202509527) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202509527 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her 4 […]
Case 202509527 · 26 Nov 2025
London Borough of Lewisham (202430563) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430563 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 26 November 2025 Background The leaseholder lets her property to tenants. She contacted the landlord in […]
Case 202430563 · 26 Nov 2025
London & Quadrant Housing Trust (202331981) Maladministration
Complaint: Managing Relations
Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident moved into the property, a 1-bedroom flat, […]
Case 202331981 · 26 Nov 2025
London & Quadrant Housing Trust (202333912) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202333912 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident’s property is within a converted house. She […]
Case 202333912 · 26 Nov 2025
London & Quadrant Housing Trust (202345851) Maladministration
Complaint: Estate Management
Decision Case ID 202345851 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident raised complaints with the landlord about the […]
Case 202345851 · 26 Nov 2025
London & Quadrant Housing Trust (202428005) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202428005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her adult son in a 3-bedroom […]
Case 202428005 · 26 Nov 2025
Haringey London Borough Council (202330017) Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a house with […]
Case 202330017 · 25 Nov 2025
London Borough of Barnet (202507401) Maladministration
Complaint: Managing Relations
Decision Case ID 202507401 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a semi-detached first […]
Case 202507401 · 25 Nov 2025
London Borough of Lambeth (202336114) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident has lived in the property, […]
Case 202336114 · 25 Nov 2025
London Borough of Lambeth (202421626) Maladministration
Complaint: Managing Relations
Decision Case ID 202421626 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a 4-bedroom house […]
Case 202421626 · 25 Nov 2025
London Borough of Lewisham (202415671) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202415671 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 25 November 2025 Background The resident is a leaseholder of a flat owned by the […]
Case 202415671 · 25 Nov 2025
London & Quadrant Housing Trust (202447613) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a one-bedroom property on the fifth […]
Case 202447613 · 25 Nov 2025
London Borough of Lambeth (202500618) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500618 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a 1-bedroom […]
Case 202500618 · 24 Nov 2025
London & Quadrant Housing Trust (202338305) Maladministration
Complaint: Managing Relations
Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a top floor, 2-bedroom flat. She […]
Case 202338305 · 24 Nov 2025
London & Quadrant Housing Trust (202507040) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507040 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident told the landlord she was experiencing anti social […]
Case 202507040 · 24 Nov 2025
London Borough of Islington (202429991) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 November 2025 Background The resident is the leaseholder of a first […]
Case 202429991 · 21 Nov 2025
London Borough of Newham (202326788) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 21 November 2025 Background The resident is a leaseholder of […]
Case 202326788 · 21 Nov 2025
London Borough of Tower Hamlets (202432413) No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 21 November 2025 Background The landlord became aware that aluminium composite material (ACM) cladding […]
Case 202432413 · 21 Nov 2025
London & Quadrant Housing Trust (202430309) Maladministration
Complaint: Managing Relations
Decision Case ID 202430309 and 202448811 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 21 November 2025 Background The resident lives in a flat with her 2 […]
Case 202430309 · 21 Nov 2025
London Borough of Camden Council (202328620) Maladministration
Complaint: Financial
Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident raised issues with the landlord […]
Case 202328620 · 20 Nov 2025
London Borough of Hammersmith and Fulham (202347227) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident has a secure […]
Case 202347227 · 20 Nov 2025
London Borough of Islington (202450843) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident moved into the property […]
Case 202450843 · 20 Nov 2025
London Borough of Lambeth (202334817) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334817 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident lives in a flat located […]
Case 202334817 · 20 Nov 2025
London Borough of Newham (202425925) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 3-bedroom […]
Case 202425925 · 20 Nov 2025
London Borough of Wandsworth (202342211) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342211 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background In February 2023 the resident told the […]
Case 202342211 · 20 Nov 2025
London & Quadrant Housing Trust (202406843) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident lives with her child in a flat […]
Case 202406843 · 20 Nov 2025
London Borough of Camden Council (202335140) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335140 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 November 2025 Background The resident is a leaseholder who […]
Case 202335140 · 19 Nov 2025
London & Quadrant Housing Trust (202333027) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202333027 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 November 2025 Background The resident was permanently rehoused in September 2025. The […]
Case 202333027 · 19 Nov 2025
London Borough of Barnet (202452106) Maladministration
Complaint: Managing Relations
Decision Case ID 202452106 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident has a secure tenancy with […]
Case 202452106 · 18 Nov 2025
London Borough of Barnet (202513388) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202513388 Decision type Investigation Landlord London Borough of Barnet Landlord type ALMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident experienced noise transference issues caused by her neighbour’s lifestyle and […]
Case 202513388 · 18 Nov 2025
London & Quadrant Housing Trust (202334887) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334887 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident complained to the landlord about damage caused […]
Case 202334887 · 18 Nov 2025
London & Quadrant Housing Trust (202427832) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 18 November 2025 Background The resident has been a tenant at the landlord’s property, […]
Case 202427832 · 18 Nov 2025