Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which was approved in June 2023. The Ombudsman has also investigated the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling. The Ombudsman has also investigated the landlord’s record keeping.

The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding on medical grounds. The landlord’s response to the resident’s request for a bathroom extractor fan to be repositioned.

The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp and mould to the interior of his flat. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns about the erection and position of a fence.

The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her contact details and her access to her tenancy account online. This investigation also considers the landlord’s complaint handling and record …

The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s complaint.

The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property with gas.

The complaint is about the landlord’s handling of the resident’s concerns about the misuse of the car park.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s mutual exchange application.

The complaint is about: The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and management costs payable through the service charge. The standard of cleaning in the communal areas of his block. The Ombudsman …

The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.

The complaint is about the landlord’s response to: The resident’s concerns about the level of the service charge. The resident’s concerns about the quality of service provided in the communal areas.

The complaint is about: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident's reports of damp and mould. The landlord’s response to the resident's request for repairs to her bathroom and kitchen …

The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s concerns about restricted use of the shared garden and being unable to obtain safe passage from the building in the event of an emergency.