Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also considered the landlord’s record keeping and information management.

The complaint is about the landlord’s: Handling of the repairs following a leak into the property. Complaint handling.

The complaint is about the landlord’s handling of: Reports of a rodent infestation. The resident’s associated complaint.

The complaint is about the landlord’s handling of: Reports of leaks and remedial works. A request for a management transfer. A request for compensation for items damaged by the leaks.

The complaint is about the landlord’s handling of the resident’s request for clarification regarding a backdated increase in energy charges. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from his neighbour. Associated complaint.

The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and fire safety. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports of damp and mould in the property. Complaint handling.

The complaint is about the landlord’s response to the resident’s reports and complaints about mould, an extractor fan, lack of heating, and repairs to a window.

The complaint is about the landlord’s: Handling of the resident’s transfer request to an accessible property. Handling of the resident’s request for a bathroom upgrade. Complaint handling.

The complaint is about the landlord’s handling of: The communal electricity supply and service charge. The resident’s request to know what was included in the communal cleaning service charge. The replacement of communal doors. The Ombudsman has also investigated the …

The complaint is about the resident’s reports about the landlord’s handling of; Adaptations to the property. The resident’s request to be transferred to another property. The associated complaint (including the landlord’s communication).

REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord's handling of: The resident's reports of issues with the heating and hot water system. The resident's complaint.

The complaint is about the landlord’s response to: The resident’s report of a repair to a bin store. The resident’s report of staff misconduct and its decision to place a joint visit flag onto her account. The Ombudsman has also …

The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of:

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the communal lift. The resident’s reports of repairs to the intercom and main entrance door. The resident’s complaint.

The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs.

The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman has also investigated the landlord’s: Handling of the complaint and the level of compensation offered. Record keeping.

The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The Ombudsman has also considered the landlord’s complaint handling.

This investigation is about the landlord’s handling of repairs in the resident’s home.

The complaint concerns the landlord's handling of the resident's report of nuisance and rodent infestation resulting from overgrown nearby wildland and his next-door neighbour's garden. The Ombudsman has also investigated the landlord’s handling of the associated complaint.