Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 266 of 16,227 decisions matching "Southwark Council"
Southwark Council (201901217)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.
Southwark Council (202109861)
Maladministration
Complaint: Managing Relations
This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal areas on cost grounds; The landlord’s complaint handling.
Southwark Council (202111092)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.
Southwark Council (202103972)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about a pest infestation at the leaseholder’s property.
Southwark Council (202103844)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint.
Southwark Council (202008800)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour.
Southwark Council (202006396)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.
Southwark Council (202016039)
Partial Maladministration
Complaint: Financial
This complaint is about: The landlord’s handling of the resident’s reports of two roof leaks at the building; The landlord’s response to the resident’s concerns about leaking asbestos; The landlord’s refusal to provide a proportionate refund of service charges for …
Southwark Council (202111896)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.
Southwark Council (202016835)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the landlord’s response to reports of:
Southwark Council (202100422)
No Maladministration
Complaint: Managing Relations
The resident complains about the landlord’s handling of his reports about the conduct of a member of staff.
Southwark Council (202017575)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Southwark Council (202111233)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling of the resident’s reports concerning damp and mould at the property, including outstanding repair issues. The landlord’s handling of the …
Southwark Council (202109904)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.
Southwark Council (202014353)
No Maladministration
Complaint: Estate Management
The complaint is regarding the landlord’s decision to remove a fence erected by the resident.
Southwark Council (202109108)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property.
Southwark Council (202119989)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.
Southwark Council (202119990)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s response to a leak from the property above.
Southwark Council (202010934)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at their shared entrance. The resident’s associated complaint.
Southwark Council (202014617)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and the level of those costs.
Southwark Council (202003038)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his service charge accounts. the landlord’s handling of his concerns that an invoice was issued in error.
Southwark Council (202016004)
Partial Maladministration
Complaint: Occupancy Rights
REPORT COMPLAINT 202016004 Southwark Council 16 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Southwark Council (202015389)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. A water leak into the property reported by the resident in August 2020. The formal complaint into these matters.
Southwark Council (202017488)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to ongoing mould and damp issues at the property.
Southwark Council (202008046)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for replacement heaters. Its complaints handling.
Southwark Council (202109562)
Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the resident’s complaint.
Southwark Council (202008263)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports concerning:
Southwark Council (202106680)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the assessment of the resident’s housing needs.
Southwark Council (202103621)
Outside Jurisdiction
Complaint: Financial
The complaint is about the resident’s liability for rent arrears.
Southwark Council (202010225)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is regarding: The landlord’s response to the resident’s reports of damage caused to his kitchen ceiling and its handling of the repair to his shower/wet room. The landlord’s complaint handling. The landlord’s response to the resident’s request to …
Southwark Council (202013386)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property between September 2019 and December 2020. Handling of more recent reports of no heating or hot water after December 2020. …
Southwark Council (202104317)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of the resident’s application for housing following a fire at their previous property.
Southwark Council (202004464)
Maladministration
Complaint: Health and Safety (inc. building safety)
The resident has complained about the landlord’s handling of asbestos in her home.
Southwark Council (202008200)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also investigated the landlord’s communication with the resident, and its handling of the formal complaint.
Southwark Council (202005991)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while works to the property were being carried out.
Southwark Council (202017218)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building.
Southwark Council (202006676)
No Maladministration
Complaint: Financial
The complaint concerns the landlord’s: Handling of repairs following a leak from a radiator. Decision not to replace the living room flooring damaged by the leak. Insurance provider declining the resident’s request for compensation for damage to her possessions caused …
Southwark Council (202003378)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom.
Southwark Council (202014568)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.
Southwark Council (202015091)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).
Southwark Council (202013712)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of repairs to the resident’s stairs.
Southwark Council (202008460)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 at his building.
Southwark Council (202013842)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property.
Southwark Council (202011129)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s: reports of loud noise from the water pipework. reports of a leak from a bathroom tap. request to reimburse their water bill. The associated formal complaint.
Southwark Council (202011769)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property the landlord’s handling of the resident’s formal complaint about the matter.
Southwark Council (202003725)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling.
Southwark Council (202009109)
No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Southwark Council (201912677)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the resident’s reports of water penetration to the property. The landlord’s handling of the complaint.
Southwark Council (202010571)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to provide the resident with detailed information concerning the source of the leak and what repairs it undertook to resolve the …
Southwark Council (202001796)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly disputed.